Angie Paola Galvis Acevedo
Bogotá
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
5
5
Certification
Education
Master of Science - Engineering Management
Universidad De La Sabana
Cundinamarca, Colombia09.2023
Master of Science - Applied Analytics
Universidad De La Sabana
Cundinamarca, Colombia09.2023
Bachelor of Science - Industrial Engineering
Universidad De La Sabana
Cundinamarca, Colombia12.2016
Work History
Experience Owner
tyba
02.2022 - Current
- Lead the work of the "Banner” squad for experience development, designing the implementation roadmap under an agile methodology, identifying obstacles, and proposing solutions to problems to ensure expected productivity and quality.
- Participate in the development of the roadmap for new ideas and present these concepis for approval to stakeholders (including clients and cevel executives).
- Creating product requirements and specifications.
- Create and manage the backlog and collaborate with the Dev Team (FrontEnd, BackEnd, and QA developers).
- Responsible for developing and implementing the product vision y strategy. - Continuously coordinate with the rest of the Growth and Tyba team to feed the squad backlog and provide feedback on implementation progress.
- Continuously monitoring product performance and making data-driven decisions to improve product features and functionality.
Operations Engineer
tyba
10.2020 - 02.2022
- Developed and maintained standardized operating procedures for numerous functions and tasks to streamline operations.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
- Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
- Collaborated with cross-functional teams to develop and implement process changes.
- Monitored and optimized production processes to increase throughput and improve quality.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Proficiency in Excel, SQL, R, Python, BPM-BPMN
processes, Power BI, Tableau, AWS, BigQuery - Maintain communication and relationships with
regulatory entities, ensuring compliance with
regulatory requirements and submitting reports as
required by applicable regulations. - High attention to detail and resourcefulness for
problem-solving.
Coordinator of Commercial Sales
ITEspacios
05.2018 - 07.2020
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
Business Analyst
ITEspacios
06.2017 - 05.2018
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Generated business intelligence reports to inform strategic decision-making.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
E-talent
Oracle
11.2015 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Skills
- Product Deployment
- Client Satisfaction
- Key Relationship Development
- Engineering Principles
- Issue and Conflict Resolution
- Developing Software Applications
- Product Planning
- Scrum Methodology / ITIL
- Project Management
- Query Tools
- Business Intelligence
- Multi-Unit Operations Management
Certification
- Stakeholder Management, Kurios, 11/2022
- Growth Strategy, Kurios, 10/2023
- Digital Product Management, Kurios, 08/2022
- Six sigma Yellow belt, VMEdu Inc - 05/2022
- Scrum Fundamentals, VMEdu Inc - 05/2022
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Experience Owner
tyba
02.2022 - Current
Operations Engineer
tyba
10.2020 - 02.2022
Coordinator of Commercial Sales
ITEspacios
05.2018 - 07.2020
Business Analyst
ITEspacios
06.2017 - 05.2018
E-talent
Oracle
11.2015 - 11.2016
Master of Science - Engineering Management
Universidad De La Sabana
Master of Science - Applied Analytics
Universidad De La Sabana
Bachelor of Science - Industrial Engineering
Universidad De La Sabana
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