Paola Munoz
Colombia
Summary
Results-driven International Business professional with expertise in Management, Project Management, Customer Service, Sales, and Marketing. Highly skilled in cross-cultural environments and fluent in multiple languages. Proactive leader committed to excellence and team building. Known for delivering outstanding sales and customer satisfaction.
Overview
12
12
years of professional experience
Work History
PMO Lead
Advania UK (Formerly Azzure IT)
10.2022 - Current
- Led the integration of the Dynamics PMO/Project Management function from the Azzure IT business into the Advania UK business
- Promoted to PMO Lead for all Mid-Market customers at Advania UK
- Management and mentoring to the Mid-Market PMO Team (team based in the UK and SA)
- Responsible for ensuring chargeability and utilization of the delivery team
- Member of the former Azzure IT Management Team
Senior Project Manager
Azzure IT (UK)
06.2017 - 10.2022
- Project Management of over 20 end-to-end implementations
- Responsible for Azzure’s high profile and larger implementations
- Responsible for mentoring other Project Managers and improving processes/delivering best practice
- Managed projects from smaller 3-month projects right up to £1m project delivered over 3 years
Project Manager
Technology Management (UK)
06.2017 - 03.2020
- Managed MS Business Central and MS Dynamics 365 CE projects' implementations for UK and European Customers in the Manufacturing, Retail, Food, and Services industries
- Managed over 25 full end-to-end implementation cycles
Sales Account Manager
WZ Packaging Ltd. (UK)
03.2016 - 05.2017
- Responsible for Key Account Management and Project Management for UK and International customers
- Developed new projects with new and existing customers
EMEA Customer Services / Inside Sales Manager
Unger Germany GmbH (Germany)
10.2012 - 02.2016
- Head of the Customer Services team, responsible for the entire order book from customers based in Europe, Asia, and Africa
- Coordinated with external Sales, Marketing, Operations/Planning, and Customer Service
Education
MBA – Marketing / International Business - Business Administration and Management
Kedge Business School
France09-2012
Exchange Semester - MBA Brand Management / International Business
Universidad De Los Andes
Colombia01-2012
Undergraduate Program (Economics) - Business Economics
Lycée Kléber
France08-2009
Skills
- Team management
- Key Performance Indicators
- Project management expertise
- Prince2 qualification
- Budget Control
- Problem-solving abilities
- Analytical Thinking
- Effective Communication
- MS Dynamics Business Central and CRM
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Personal Information
- Colombian and British citizenship
Timeline
PMO Lead
Advania UK (Formerly Azzure IT)
10.2022 - Current
Senior Project Manager
Azzure IT (UK)
06.2017 - 10.2022
Project Manager
Technology Management (UK)
06.2017 - 03.2020
Sales Account Manager
WZ Packaging Ltd. (UK)
03.2016 - 05.2017
EMEA Customer Services / Inside Sales Manager
Unger Germany GmbH (Germany)
10.2012 - 02.2016
MBA – Marketing / International Business - Business Administration and Management
Kedge Business School
Exchange Semester - MBA Brand Management / International Business
Universidad De Los Andes
Undergraduate Program (Economics) - Business Economics
Lycée Kléber
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