Paola Escobar

• Secure new customers win for Microsoft Cloud: Maximize up-sell cross-sell opportunities collaborating with Sales Agent, Solutions Specialist, TCMs1 and the Channel Partners.
• Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor.
• Drives alignment and teamwork within a team, department, or across organizational boundaries. Combines resources and joins efforts to achieve company-wide goals.
• Tenaciously pursues positive outcomes, using effective approaches to solve problems. Delivers on commitments and seeks increasingly challenging work. Takes responsibility and holds others (such as Partner, TCM, Solution Specialist, Sales Agent) accountable for actions, decisions, and goals.
• Communicates and networks effectively. Successfully persuades and influences others.
• Effectively scopes problems. Builds and applies a job-relevant knowledge base. Make decisions with conviction.
• Actively monitor hand-off pipeline, collect feedback and update involved parties on closure, support close plan execution.
• Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.
• Collect feedback on most active Channel Partners and articulate it to the business: "voice of partner/customer."
• Establishes a foundation for how Microsoft technologies and services can meet customer/partner needs. Uses a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer's/partner's strategies and needs. Creates value through the sales cycle.

Also known as Customer Success Manager

• Plan and implement projects related to activation of the SmartNet Portal to different companies that have accounts and services associated with Cisco.
• Supervise and take care of different opportunities of optimization on each account associated with Cisco that need implementation of the SmartNet Portal, in order to guarantee dynamic and proficient Customer Experience.
• Ensure that the implementation of the SNTC Portal and the results of the different projects are within the requirements of internal (Cisco) and external stakeholders.
• Onboard customers and guide them through the implementation process.
• Coordinate the different SME´s (Subject Matter Experts) and Account/Renewal Managers to accomplish the implementation of the Cisco SmartNet Portal.
• Provide remote training according to the customer’s needs.
• Regularly conduct check-ins with customers to review their usage, address any questions or concerns, and provide ongoing support and guidance.
• Advocate for customer needs within the organization, working closely with product management. and development teams to provide feedback and suggest enhancements or new features.

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for.
• Processing day to day transactions.
• Nurturing rich, long-standing relationships.
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities (B2B included).
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
• Build strong customer relationships and deliver excellent customer service.