Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Chicaiza

Paola Chicaiza

Bogot,Colombia

Summary

Dynamic sales professional with a proven track record in converting leads and strategic prospecting. Expertise in sales forecasting, market analysis, and key account handling, complemented by strong persuasive communication and negotiation tactics. Adept at leveraging Salesforce and customer data analytics to drive performance metrics analysis and identify upsell opportunities. Committed to delivering customer service excellence through emotional intelligence and conflict resolution skills. Career goal: to enhance business growth through innovative sales strategies and strategic outreach.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work History

Account manager

Michelin Tyres
Bogotá, Bogota D.C.
10.2022 - Current
  • Assured timely delivery of products and services to meet customer expectations.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Met and exceeded established quotas for client satisfaction and account growth.
  • Maintained quality assurance standards for all products and services.
  • I manage accounts and territory, ensuring the fulfillment of commercial budgets.
  • I set the commercial budget for the distributors

Commercial team leader

Renault
Santiago de Cali, Departamento del Valle del Cauca
09.2021 - 10.2022
  • Developed new business by networking with valuable customers.
  • Collected and processed payments.
  • Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
  • Gained competitive advantage with the formulation of strategic marketing plans.

Digital sales manager

Renault
Santiago de Cali, Departamento del Valle del Cauca
04.2019 - 07.2021
  • Conducted market research for identifying new business opportunities.
  • Collaborated with the creative department for developing engaging ad content.
  • Led management and strategic development for online retail presence.
  • Customized promotional strategies to meet needs of different clients, products and services.

Sales advisor

Constructora Bolivar
Santiago de Cali, Departamento del Valle del Cauca
11.2015 - 07.2017
  • Maintained clean, organised retail environment to enhance shopping experience.
  • Resolved customer complaints swiftly, maintaining company reputation.
  • Demonstrated product features and functions to engage potential customers.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.

Education

Diploma of Higher Education - Marketing

UNIVERSIDAD SANTIAGO DE CALI
Cali
02.2018 - 04.2022

Higher National Diploma - DIPLOMA IN STRATEGIC MARKETING

UNIVERSIDAD SANTIAGO DE CALI
Cali
07.2021 - 12.2021

BUSINESS ADMINISTRATION TECHNICIAN

CCED
Cali
02.2008 - 12.2010

Skills

  • Converting leads
  • Sales forecasting
  • Market analysis
  • Issue resolution
  • Data privacy regulations
  • Persuasive communication
  • Networking skills
  • Key account handling
  • Presentation prowess
  • Business negotiation
  • Customer service excellence
  • Self-motivation
  • Conflict Resolution
  • Strategic outreach
  • Product training
  • Negotiation tactics
  • Emotional intelligence
  • Key account generation
  • Performance metrics analysis
  • Strategic prospecting
  • Up-selling techniques
  • Communication
  • Salesforce
  • Customer data analytics
  • Lead generation techniques
  • Upsell opportunities

Languages

English
Intermediate

Timeline

Account manager

Michelin Tyres
10.2022 - Current

Commercial team leader

Renault
09.2021 - 10.2022

Higher National Diploma - DIPLOMA IN STRATEGIC MARKETING

UNIVERSIDAD SANTIAGO DE CALI
07.2021 - 12.2021

Digital sales manager

Renault
04.2019 - 07.2021

Diploma of Higher Education - Marketing

UNIVERSIDAD SANTIAGO DE CALI
02.2018 - 04.2022

Sales advisor

Constructora Bolivar
11.2015 - 07.2017

BUSINESS ADMINISTRATION TECHNICIAN

CCED
02.2008 - 12.2010

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Paola Chicaiza