Paola Chicaiza
Bogot,Colombia
Summary
Dynamic sales professional with a proven track record in converting leads and strategic prospecting. Expertise in sales forecasting, market analysis, and key account handling, complemented by strong persuasive communication and negotiation tactics. Adept at leveraging Salesforce and customer data analytics to drive performance metrics analysis and identify upsell opportunities. Committed to delivering customer service excellence through emotional intelligence and conflict resolution skills. Career goal: to enhance business growth through innovative sales strategies and strategic outreach.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Account manager
Michelin Tyres
Bogotá, Bogota D.C.
2022.10 - Current
- Assured timely delivery of products and services to meet customer expectations.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Met and exceeded established quotas for client satisfaction and account growth.
- Maintained quality assurance standards for all products and services.
- I manage accounts and territory, ensuring the fulfillment of commercial budgets.
- I set the commercial budget for the distributors
Commercial team leader
Renault
Santiago de Cali, Departamento del Valle del Cauca
2021.09 - 2022.10
- Developed new business by networking with valuable customers.
- Collected and processed payments.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
- Gained competitive advantage with the formulation of strategic marketing plans.
Digital sales manager
Renault
Santiago de Cali, Departamento del Valle del Cauca
2019.04 - 2021.07
- Conducted market research for identifying new business opportunities.
- Collaborated with the creative department for developing engaging ad content.
- Led management and strategic development for online retail presence.
- Customized promotional strategies to meet needs of different clients, products and services.
Sales advisor
Constructora Bolivar
Santiago de Cali, Departamento del Valle del Cauca
2015.11 - 2017.07
- Maintained clean, organised retail environment to enhance shopping experience.
- Resolved customer complaints swiftly, maintaining company reputation.
- Demonstrated product features and functions to engage potential customers.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
Education
Diploma of Higher Education - Marketing
UNIVERSIDAD SANTIAGO DE CALI
Cali 2018.02 - 2022.04
Higher National Diploma - DIPLOMA IN STRATEGIC MARKETING
UNIVERSIDAD SANTIAGO DE CALI
Cali 2021.07 - 2021.12
BUSINESS ADMINISTRATION TECHNICIAN
CCED
Cali 2008.02 - 2010.12
Skills
- Converting leads
- Sales forecasting
- Market analysis
- Issue resolution
- Data privacy regulations
- Persuasive communication
- Networking skills
- Key account handling
- Presentation prowess
- Business negotiation
- Customer service excellence
- Self-motivation
- Conflict Resolution
- Strategic outreach
- Product training
- Negotiation tactics
- Emotional intelligence
- Key account generation
- Performance metrics analysis
- Strategic prospecting
- Up-selling techniques
- Communication
- Salesforce
- Customer data analytics
- Lead generation techniques
- Upsell opportunities
Languages
English
Intermediate
Timeline
Account manager
Michelin Tyres
2022.10 - Current
Commercial team leader
Renault
2021.09 - 2022.10
Higher National Diploma - DIPLOMA IN STRATEGIC MARKETING
UNIVERSIDAD SANTIAGO DE CALI
2021.07 - 2021.12
Digital sales manager
Renault
2019.04 - 2021.07
Diploma of Higher Education - Marketing
UNIVERSIDAD SANTIAGO DE CALI
2018.02 - 2022.04
Sales advisor
Constructora Bolivar
2015.11 - 2017.07
BUSINESS ADMINISTRATION TECHNICIAN
CCED
2008.02 - 2010.12