Paola Alexandra Alvarez Beltrán
Summary
Knowledgeable and dedicated customer service professional with extensive experience as a contact center agent industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bilingual Call Center Agent
Teleperformance
06.2019 - Current
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Create and generate written information for platforms.
- Translate content from English-Spanish and Spanish-English.
Bilingual Customer Service Agent
Unisono Colombia
11.2015 - 03.2017
- Documented customer service policies, scripts and procedures in Spanish and English.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed escalated calls professionally and efficiently, resulting in satisfactory resolutions for both the customer and the company.
- Generate flight reservations (Iberia, Vueling) and hotels through the corresponding platforms.
- Carry out the pertinent Audit to verify the data in the reserves.
Education
Bilingual Education - Bilingual Education
AMERICAN SCHOOL WAY
Bogotá, Colombia01.2025
Flight Attentadance - Flight Attendance
Corporación Educativa Indoamericana
Bogotá, Colombia02.2016
Skills
- System Documentation
- Promotional support
- Office equipment proficiency
- Team work and collaboration
- Remote Office Availability
- Calm and Professional Under Pressure
- Punctuality
- Compromise
- Dynamism
- Creative
- Microsoft Office
Languages
Spanish
Native language
English
Intermediate
B1
Portuguese
Elementary
A2
Timeline
Bilingual Call Center Agent
Teleperformance
06.2019 - Current
Bilingual Customer Service Agent
Unisono Colombia
11.2015 - 03.2017
Bilingual Education - Bilingual Education
AMERICAN SCHOOL WAY
Flight Attentadance - Flight Attendance
Corporación Educativa Indoamericana
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