Pamela Littleton
Denver
Summary
Results-oriented Implementation Leader with expertise in SaaS onboarding and team enhancement. Specializes in process optimization and stakeholder management, achieving high deployment rates while mentoring teams. Proficient in Salesforce Cloud and strategic planning, driving client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Implementation Manager
Procare Solutions
Denver
01.2021 - Current
- Promoted to lead a team of 8 Implementation Managers responsible for onboarding customers to Procare's software and electronic payments platform. Own team performance, process optimization, and cross-functional alignment.
- Own and optimize the end-to-end implementation workflow; develop project plans, delegate work, and ensure compliance for timely customer onboarding.
- Serve as primary liaison across Implementation, Support, Product, and Engineering to resolve barriers and accelerate customer go-lives.
- Mentored and coached team of 8, enhancing KPIs and service levels through structured enablement, including billing feature training checklist and de-escalation guide that standardized responses and reduced onboarding time.
- Gathered and synthesized customer feedback to inform product enhancements and influence roadmap priorities.
- Utilized Salesforce Cloud to track performance, forecast volumes, and analyze trends; implemented process adjustments to support adoption and retention goals.
- Maintain expert-level proficiency across multiple Procare platforms; lead internal and external webinars on new features and payment strategies.
Project Manager
Enverus
Denver
01.2017 - 01.2021
- Led 150+ implementation projects from kickoff to go-live, maintaining a 90%+ flawless deployment rate through detailed process mapping and risk mitigation.
- Executed full-cycle SaaS implementation projects, achieving on-time, on-budget delivery while enhancing operational processes.
- Improved internal scoping and documentation processes, generating $50K+ in savings and reducing project cost variance by 20%.
- Managed relationships with 60+ clients while maintaining a perfect 10/10 client success score.
- Collaborated with Engineering to translate requirements and ensure alignment throughout project execution.
Conference Coordinator
Willis Towers Watson
Denver
01.2012 - 01.2017
- Oversaw logistics for 300+ conferences and events with 400+ attendees, managing a $100K annual budget.
- Coordinated event logistics, vendor relationships, and team activities, enhancing cost-tracking and reporting procedures by 75%.
- Developed administrative procedures for event analytics, doubling presentation quality and increasing attendee satisfaction.
Education
Pickens Technical College
Aurora, CO01-2004
High School Diploma -
Montbello High School
Denver, CO05-2002
Skills
- SaaS lifecycle
- Salesforce & Jira Configuration
- Salesforce Cloud
- Jira
- Process automation
- Requirements analysis
- KPI development
- KPI reporting
- Portfolio management
- Project lifecycle
- Workflow Analysis
- Change management
- Strategic planning
- Team Leadership & Mentoring
- Stakeholder Management
- Microsoft Office Suite
- Training enablement
Websites
Certification
Inclusive Culture Series Certification, ModelExpand, 12/01/20
Timeline
Lead Implementation Manager
Procare Solutions
01.2021 - Current
Project Manager
Enverus
01.2017 - 01.2021
Conference Coordinator
Willis Towers Watson
01.2012 - 01.2017
Pickens Technical College
High School Diploma -
Montbello High School