PAMELA JOHNSON
Pueblo
Summary
A highly experienced certified forklift operator for 23 years. Dependable team player bringing strong work ethic and advanced problem solving skills. Great organizational skill with strong attention to detail. Willing to take on added responsibility to improve company standards. Systematic in multitasking to enhance operational efficiency and customer satisfaction at Sam's Club 6549, leveraging expertise as a certified forklift operator and customer service specialist. Achieved significant improvements in inventory management and claims processing, contributing to a safer, more organized workplace. Demonstrated ability to meet critical deadlines and streamline workflows, embodying a proactive and achievement-focused approach. Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Overseeing of preventative maintenance on forklifts and building operations.
Overview
26
26
years of professional experience
Work History
Receiving Associate
Sams Club 6549
02.2004 - Current
- Receives merchandise for the facility, and organizes the receiving areas
- Tracks and processes claims by returning damaged good; handling liquidation merchandise; utilizing technology to capture required reporting and documentation
- Follows proper procedures for handling and disposing of hazardous materials, following company steel standards guidelines; and correcting and/or reporting unsafe situations to management
- Compiling and organizing receiving reports; verifying merchandise counts; paying expenses to vendors for the club
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Expedited urgent shipments through effective communication with freight providers, meeting critical deadlines consistently.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Supported cross-functional teams during peak periods, providing additional resources as needed to meet demanding workloads.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
- Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Claims Associate
Sams Club 6549
04.2002 - 02.2004
- Worked productively in fast-moving work environment to process large volumes of claims.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Developed in-depth understanding of vendor policies and procedures.
- Calculated adjustments, premiums and refunds.
- Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
Audit Associate
Sams Club 6549
04.2000 - 04.2002
- Prepared working papers, reports and supporting documentation for audit findings.
- Met with managers to identify and assess business controls, risks, and workflow inefficiencies.
- Facilitated open lines of communication between audit teams and managers resulting in increased communication in regards to shrink.
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Followed up to assess and report corrective action completion or progress.
Hardlines Associate
Sams Club 6549
03.1999 - 04.2000
- Collaborated closely with supervisors on special projects or initiatives aimed at improving overall store operations.
- Maintained a clean, organized, and safe shopping environment for customers and employees alike.
- Established rapport with customers through attentive listening skills and personalized recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed stock levels through effective replenishment processes, minimizing out-of-stock situations.
Cashier
Sams Club 6549
09.1998 - 03.1999
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Applied Science - Office Management
Pueblo Community College
Pueblo, CO05-2008
High school or equivalent -
Pueblo County High School
Pueblo, CO06.1993
Skills
- Certified forklift operator
- Customer Service Specialist
- Friendliness
- Resourcefulness
- Mindfulness
- Self motivated problem solver
Timeline
Receiving Associate
Sams Club 6549
02.2004 - Current
Claims Associate
Sams Club 6549
04.2002 - 02.2004
Audit Associate
Sams Club 6549
04.2000 - 04.2002
Hardlines Associate
Sams Club 6549
03.1999 - 04.2000
Cashier
Sams Club 6549
09.1998 - 03.1999
High school or equivalent -
Pueblo County High School
Associate of Applied Science - Office Management
Pueblo Community College
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