Pamela escamilla
BOGOTÁ. D.C.
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations,Sales, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Starboard
03.2022 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Restaurant Worker
Costa Cruise Lines
07.2021 - 02.2022
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
VIP Hostess
Embassy Suites by Hilton
07.2020 - 05.2021
- Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
- Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
- Contributed to the success of special events by assisting in event planning tasks such as guest list management and invitation distribution.
Education
Certificate - Costumer Service
Sena
Bogota, Colombia03-2023
Graduate Certificate - Culinary
Unigermana University
Bogota, Colombia02-2019
Skills
- Customer service
- Problem-solving
- Strong multitasking
- Handling complaints
- Personal presentation
- Reservation handling
- POS system operations
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Retail Sales Associate
Starboard
03.2022 - 11.2024
Restaurant Worker
Costa Cruise Lines
07.2021 - 02.2022
VIP Hostess
Embassy Suites by Hilton
07.2020 - 05.2021
Certificate - Costumer Service
Sena
Graduate Certificate - Culinary
Unigermana University
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