Pamela Cress
Pueblo
Summary
I am an accomplished expert in State Personnel procedures, nuances, requirements, motivations and history. I have an impeccable reputation as a fair, unbiased and knowledgeable advisor and representative.
Overview
27
27
years of professional experience
Work History
Grievance Coordinator
Colorado WINS
Statewide
12.2008 - 05.2026
- Facilitated resolution of member grievances and partnership disputes through effective communication and problem-solving techniques.
- Analyzed grievance data to identify trends and inform process improvements within the organization.
- Coordinated with various departments to ensure timely and accurate responses to member inquiries.
- Developed training materials for staff on grievance procedures and best practices in conflict resolution, as well as State Personnel Board rules and provisions of the Partnership with State Agencies
- Implemented standardized processes for tracking grievance outcomes, enhancing organizational efficiency.
- Led initiatives to improve member satisfaction by addressing root causes of complaints systematically.
- Mentored junior staff on effective grievance handling strategies, fostering a collaborative work environment.
- Worked with all state departments to facilitate partnership best practices and outcomes
- Provided input in bargaining, negotiating, training, testimonials and investigations as subject matter expert on personnel rules, procedures, laws, best practices
Event Planner/consultant
Self-employed
Front Range
09.2004 - 11.2008
- Coordinated logistics for diverse events, ensuring seamless execution and adherence to client specifications.
- Developed event themes and concepts, aligning with client vision and current market trends.
- Managed vendor relationships, negotiating contracts to secure optimal services within budget constraints.
- Oversaw event budgeting, tracking expenditures to ensure financial targets were met efficiently.
Program Lead
Colorado Department of Human Services
Pueblo And Statewide
09.1999 - 06.2004
- Unit lead for the Background Investigation Unit for CDHS employees and applicants. Monitored criminal history as relevant to positions working with vulnerable persons.
- State training lead on drug testing and compliance requirements for CDHS employment.
- Worked to implement coordination with TRAILS tracking system for positions in Youth Corrections.
- Worked in Human Resources to process applications and personnel actions within CDHS.
- Worked with all divisions within CDHS for training and compliance with personnel rules, federal regulations and divisional policies.
Education
Bachelor of Science - Public Relations
University of Colorado
Boulder, COSkills
Extensive knowledge of State Personnel Board rules, FLSA, Title VII and other guidelines and procedures for state employees
Familiarity with state department policies, procedures and practices
Excellent writing and communication skills
High proficiency in case scrutiny, evaluation of details, unique circumstances
Extensive experience in Human Resources practices and State Personnel requirements and best practices
Timeline
Grievance Coordinator
Colorado WINS
12.2008 - 05.2026
Event Planner/consultant
Self-employed
09.2004 - 11.2008
Program Lead
Colorado Department of Human Services
09.1999 - 06.2004
Bachelor of Science - Public Relations
University of Colorado