Paley Patrick
Littleton
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in building and maintaining strong relationships with customers to ensure a consistent and welcoming experience. Well-rounded conflict resolution, while maintaining high service standards and customer loyalty. Successfully optimized inventory control, enhancing operational efficiency, cash handling, and minimizing waste. Passionate about creating a welcoming environment and mentoring team members.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Littleton, CO
05.2025 - Current
- Trained and mentored team members on product knowledge and customer engagement techniques, as well as delegation of daily closing tasks in an efficient manner while prioritizing customer connections
- Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Enforced health and safety regulations, promoting a safe work environment for all employees.
- Resolved customer concerns promptly, fostering positive relationships and loyalty to the brand.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista
Starbucks
Littleton, CO
10.2023 - 05.2025
- Prepared and served high-quality beverages according to standardized recipes that must be memorized
- Maintained cleanliness and organization of work areas, ensuring compliance with health standards and food safety
- Operated espresso machines and other equipment efficiently to meet customer demand, as well as detailed cleaning of the machines themselves inside and out
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Creating a welcoming “third place” environment, and building strong relationships with regular customers
- Maintaining quality in a high stress environment with time regulated expectations and a constantly updating list of products
Team Member
Trader Joe's
Littleton, CO
02.2021 - 06.2023
- Regular interactions with customers, and assistance on finding products as well as recommendations based on knowledge of said product and the customer themselves.
- Cashier and money management
- Constant upkeep on the visual appearance and appeal of the store; stocking shelves, facing products, cleaning.
- Use of graphic design skills, and adobe certification to design hand painted signage and large displays
- Assigned responsibility for a specific section/department of the store; writing the daily order of product, attention to detail, knowledge of special events and heavy transaction days to be best prepared
Education
High School Diploma -
Columbine High School
Littleton, CO05.2023
Skills
- Cash handling
- Workplace safety
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Conflict resolution techniques
- Building rapport with customers
Timeline
Shift Supervisor
Starbucks
05.2025 - Current
Barista
Starbucks
10.2023 - 05.2025
Team Member
Trader Joe's
02.2021 - 06.2023
High School Diploma -
Columbine High School