Pakalani Latu
Draper
Summary
Dynamic Retail Branch Manager with a proven track record at Altabank, excelling in branch operations management and staff training. Enhanced client satisfaction through strategic initiatives and personalized service. A strong team-builder skilled in conflict resolution, driving performance, and optimizing profitability while fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Retail Branch Manager
Altabank
Draper, UT
01.2022 - Current
- Supervised daily branch operations, ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategies to enhance customer service and improve client satisfaction scores.
- Trained and mentored staff on sales techniques and product knowledge to drive performance and engagement.
- Analyzed financial reports to identify trends, optimize branch profitability, and inform decision-making processes.
Relationship Banker
Altabank
Sandy, UT
10.2017 - 01.2022
- Cultivated strong client relationships through personalized financial solutions and exceptional service.
- Analyzed customer needs to recommend appropriate banking products and services, enhancing client satisfaction.
- Mentored junior staff on compliance standards and best practices in relationship management.
Sales Associate
Best Buy
Sandy, UT
07.2016 - 10.2017
- Provided exceptional customer service by assisting customers with product selections and inquiries.
- Demonstrated in-depth knowledge of electronics to enhance customer experiences and drive sales.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
- Trained new associates on sales techniques, product knowledge, and store policies for improved performance.
Education
High School Diploma -
Jordan High School
Sandy, UTSkills
- Staff training and development
- Branch operations management
- Conflict resolution
- Excellent work ethic
- Team player
- Strong team-builder
Timeline
Retail Branch Manager
Altabank
01.2022 - Current
Relationship Banker
Altabank
10.2017 - 01.2022
Sales Associate
Best Buy
07.2016 - 10.2017
High School Diploma -
Jordan High School