Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Production Administrator
Renewal by Andersen
Grand Junction
06.2022 - Current
Schedule and confirm installations
Provide information to 3rd party vendors for repairs outside scope of Renewal by Andersen
Provide excellent customer service
Answer calls and either help or direct them to someone who can
Consistently exceeded goals each month and for the year
Worked in a team across the state
Agent Concierge
Coldwell Banker Distinctive Properties
Grand Junction
08.2020 - 04.2022
Daily agent connections, assist with marketing needs/compliance, new agent onboarding, assist in orientation and training, as well as recruiting, monthly newsletter, blog posts, open/close office, keeping office equipment running and maintained, overseeing cleaning staff.
Coordinating local office events, order supplies, agent billing, meeting agendas, oversees reception and helps out wherever needed.
I am everyone's go to in the office.
I set up all office equipment and help the MD with any and all tasks.
I set his appointments, manage his schedule and make sure everything is flowing properly.
Personal Banker
Home Loan State Bank
Grand Junction
04.2018 - 03.2020
Open and close the bank as a bank officer
Open new accounts, initiate and approve incoming and outgoing wires, help customers with any questions or concerns, help with online banking, supervise tellers and help when necessary, count money in the safe, balance the vault, buy and sell money to the Feds, etc
Server/ Manager
Red Robin Gourmet Burgers
Grand Junction
04.2014 - 03.2018
Write schedule for front of house employees, comp/void when necessary, watch labor hours, lead team to success in all aspects of the restaurant, get picture perfect food to guests in a timely and considerate manner.
Set restaurant up for all shifts including, opening, mid shift and closing.
Check for expired items, make sure everything is working properly.
Make produce orders, liquor and food orders.
Come up with ways to get the team excited to sell promo items and random contests to keep the team motivated and excited to be at work.
Take care of guests, stock, clean, receive payment and give change when necessary.
Upselling and suggest items to guests as well as make their dining experience the best possible.
Education
High school or equivalent -
Middleborough High School
Middleborough, MA
Skills
Customer service
Office administration
Vendor coordination
Data entry
Team collaboration
Effective communication
Problem solving
Attention to detail
Customer support
Accomplishments
The Calmer of Storms Award for 2023 recognizes individuals who excel at de-escalating high-stress situations involving customers, thereby enhancing the overall experience.