Paige Gilland
Colorado Springs,CO
Summary
Passionate Food and Beverage Manager with a proven track record at Kings Deer Golf Club, driving an 8.8% increase in sales through innovative menu development and exceptional service delivery, transpiring to 17.5% increase in sales per golf round. Skilled in cost control and team leadership, I excel in creating efficient operations while fostering a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Kings Deer Golf Club
01.2023 - Current
- Managed day-to-day operations of the food and beverage department, ensuring exceptional guest experiences and high operational efficiency
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Constructed menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Developed and executed strategies to increase revenue, achieving a 8.8% growth in food and beverage sales from January of 2023
- Oversaw the hiring process for new employees, selecting top talent to join our team and built a training program to ensure success.
Assistant Food and Beverage Manager
Kings Deer Golf Club
09.2021 - 12.2022
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Managed food and liquor procurement from vendors, ensuring budget adherence and optimal inventory levels.
Bartender and Beverage Cart Attendant
Kings Deer Golf Club
04.2021 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Ensured a clean and organized work environment while promoting cleanliness standards among team members
Kids Club Associate
Villa Sport Athletic Club
08.2017 - 09.2021
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Promoted positive behavior among club members through reinforcement strategies and proactive conflict resolution techniques.
Education
Bachelor of Arts - Marketing
University of Colorado At Colorado Springs
Colorado Springs, CO12-2022
Skills
- Food and Beverage Operations
- Labor Management
- Cost Control
- Service Delivery Management
- Front of House and Back of House Management
- Training and Onboarding
- Scheduling
- Inventory Management
- Sales and Marketing
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Awards
Assistant Food and Beverage Manager of the Year- 2022 Landscapes Golf Management
Timeline
Food and Beverage Manager
Kings Deer Golf Club
01.2023 - Current
Assistant Food and Beverage Manager
Kings Deer Golf Club
09.2021 - 12.2022
Bartender and Beverage Cart Attendant
Kings Deer Golf Club
04.2021 - 09.2021
Kids Club Associate
Villa Sport Athletic Club
08.2017 - 09.2021
Bachelor of Arts - Marketing
University of Colorado At Colorado Springs
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