Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Padma Avinash

Castle Rock

Summary

Accomplished leader specializing in Avaya UC/CC solutions, enhancing customer experience through cross-organizational collaboration. Successfully led a global team of 160 at Avaya, achieving seamless technical integration and significant system architecture improvements. Expertise in cloud technologies and AI, driving innovative solutions and fostering strong customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

APS Managing Principal

Avaya
Castle Pines
01.2023 - Current
  • Managing Director in the Avaya Professional Services (ACES) organization. Led multiple teams in both UC and CC. My personal expertise was in UC. Led the organization with up to 160 resources, including resources in the US, Canada, Argentina, and Avaya's Center of Excellence in India. The organization consisting of multiple teams skilled in Avaya UC and CC solutions, included roles such as Software Specialists, Technical System Integrators, Contact Center Consultants, and Application Solution Consultants. Teams worked on new implementations, upgrades, additions, and changes of Avaya UC and CC solutions.

APS Principal Architect

Avaya Inc
Castle Pines
01.2021 - Current

Education

MBA - Technology Management

University of Phoenix
Tempe, AZ
05-2007

Bachelor of Science - Mechincal Engineering

Thiagarajar College of Engineering
India
05-1996

Skills

  • Avaya UC/CC solutions
  • Technical integration
  • System architecture
  • Cloud technologies
  • Customer relationship management
  • Technology management
  • Artificial Intelligence
  • Conversational Design
  • Customer experience
  • Cross-organization collaboration

Certification

  • Avaya Customer Experience Services – CX Specialist

Timeline

APS Managing Principal

Avaya
01.2023 - Current

APS Principal Architect

Avaya Inc
01.2021 - Current

MBA - Technology Management

University of Phoenix

Bachelor of Science - Mechincal Engineering

Thiagarajar College of Engineering

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Padma Avinash