Padma Avinash
Castle Rock
Summary
Accomplished leader specializing in Avaya UC/CC solutions, enhancing customer experience through cross-organizational collaboration. Successfully led a global team of 160 at Avaya, achieving seamless technical integration and significant system architecture improvements. Expertise in cloud technologies and AI, driving innovative solutions and fostering strong customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
APS Managing Principal
Avaya
Castle Pines
01.2023 - Current
- Managing Director in the Avaya Professional Services (ACES) organization. Led multiple teams in both UC and CC. My personal expertise was in UC. Led the organization with up to 160 resources, including resources in the US, Canada, Argentina, and Avaya's Center of Excellence in India. The organization consisting of multiple teams skilled in Avaya UC and CC solutions, included roles such as Software Specialists, Technical System Integrators, Contact Center Consultants, and Application Solution Consultants. Teams worked on new implementations, upgrades, additions, and changes of Avaya UC and CC solutions.
APS Principal Architect
Avaya Inc
Castle Pines
01.2021 - Current
Education
MBA - Technology Management
University of Phoenix
Tempe, AZ05-2007
Bachelor of Science - Mechincal Engineering
Thiagarajar College of Engineering
India05-1996
Skills
- Avaya UC/CC solutions
- Technical integration
- System architecture
- Cloud technologies
- Customer relationship management
- Technology management
- Artificial Intelligence
- Conversational Design
- Customer experience
- Cross-organization collaboration
Certification
- Avaya Customer Experience Services – CX Specialist
Timeline
APS Managing Principal
Avaya
01.2023 - Current
APS Principal Architect
Avaya Inc
01.2021 - Current
MBA - Technology Management
University of Phoenix
Bachelor of Science - Mechincal Engineering
Thiagarajar College of Engineering
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