I love learning new things
Pablo VIllamil Roa
Student, Agent, Interpreter
Bogotá
Summary
Dynamic and adaptable professional with a proven track record at Cash App, excelling in customer service and critical thinking. Demonstrated ability to enhance client satisfaction and resolve complex issues, leading to significant improvements in client support and relationship building. Fluent in [Language], embodying professional ethics and a positive attitude in high-stress environments.
Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Overview
3
3
Languages
Work History
Agent
Cash App
11.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Reviewed and executed confidential documents, contracts and disclosures.
Education
No Degree - Economics
University Los Andes
Cra. 1 #18a-12 05.2001 -
High School Diploma -
Tandem
Cl. 108 #14-62 05.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Critical thinking
Call management
Stress management
Product sales
[Language] fluency
Client support
Professional ethics
Relationship building
Client confidentiality
Multitasking
Adaptability
Interests
Being able to grow every day
Increase my social net work
Timeline
Agent
Cash App
11.2024 - Current
No Degree - Economics
University Los Andes
05.2001 -
High School Diploma -
Tandem
05.2001 -
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