Microsoft Office
Pablo Andres Navarro Laguado
Business Administrador
Barranquilla
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Call Center Agent
1800 Remodel
01.2023 - 03.2024
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Assisted in training new hires, sharing industry insights and tips for success in the call center environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Responded to customer calls and emails to answer questions about products and services.
Manager(entrepreneurship)
Oculto
12.2022 - 01.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Improved marketing to attract new customers and promote business.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Processed orders and sent to kitchen employees for preparation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Manager (entrepreneurship)
Puff Store Baq
02.2021 - 08.2022
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved overall efficiency by implementing new retail lending strategies and techniques.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Manager (entrepreneurship)
Benefit Baq
03.2020 - 05.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased product exposure by negotiating prime shelf placements in retail stores.
Education
Associate of Science - Business Administration, Colombia
Universidad Autonoma Del Caribe
Barranquilla, Colombia 05.2001 -
High School Diploma -
Colegio Aleman De Barranquilla
Barranquilla, Colombia 05.2001 -
Skills
Logging call information
Product Education
Excellent Communication
Call Control
Appointment Scheduling
Report Generation
Multitasking Abilities
Organizational Skills
Resolving issues
Professionalism
Computer Skills
Written Communication
Sales expertise
Time Management
Software
Canva
Certification
Deutsches Sprachdiplom B2
Timeline
Call Center Agent
1800 Remodel
01.2023 - 03.2024
Manager(entrepreneurship)
Oculto
12.2022 - 01.2024
Manager (entrepreneurship)
Puff Store Baq
02.2021 - 08.2022
Manager (entrepreneurship)
Benefit Baq
03.2020 - 05.2021
Deutsches Sprachdiplom B2
06-2016
Cambridge Certificate B2
06-2016
Associate of Science - Business Administration, Colombia
Universidad Autonoma Del Caribe
05.2001 -
High School Diploma -
Colegio Aleman De Barranquilla
05.2001 -