Microsoft Office
Pablo Andres Navarro Laguado
Business Administrador
Barranquilla
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Call Center Agent
1800 Remodel
01.2023 - 03.2024
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Assisted in training new hires, sharing industry insights and tips for success in the call center environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Responded to customer calls and emails to answer questions about products and services.
Manager(entrepreneurship)
Oculto
12.2022 - 01.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Improved marketing to attract new customers and promote business.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Processed orders and sent to kitchen employees for preparation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Manager (entrepreneurship)
Puff Store Baq
02.2021 - 08.2022
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved overall efficiency by implementing new retail lending strategies and techniques.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Manager (entrepreneurship)
Benefit Baq
03.2020 - 05.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased product exposure by negotiating prime shelf placements in retail stores.
Education
Associate of Science - Business Administration, Colombia
Universidad Autonoma Del Caribe
Barranquilla, Colombia 05.2001 -
High School Diploma -
Colegio Aleman De Barranquilla
Barranquilla, Colombia 05.2001 -
Skills
Logging call information
Software
Canva
Certification
Deutsches Sprachdiplom B2
Timeline
Call Center Agent
1800 Remodel
01.2023 - 03.2024
Manager(entrepreneurship)
Oculto
12.2022 - 01.2024
Manager (entrepreneurship)
Puff Store Baq
02.2021 - 08.2022
Manager (entrepreneurship)
Benefit Baq
03.2020 - 05.2021
Deutsches Sprachdiplom B2
06-2016
Cambridge Certificate B2
06-2016
Associate of Science - Business Administration, Colombia
Universidad Autonoma Del Caribe
05.2001 -
High School Diploma -
Colegio Aleman De Barranquilla
05.2001 -
Similar Profiles
Justin NormanJustin Norman
Truck Driver / Offsider at 1800 GOT JUNKTruck Driver / Offsider at 1800 GOT JUNK
Gerardo BarronGerardo Barron
Plumber at 1800 PlumberPlumber at 1800 Plumber
Ayana Walcott-BargasseAyana Walcott-Bargasse
Project Manager at K-Force Staffing Agency, 1800 G StreetProject Manager at K-Force Staffing Agency, 1800 G Street