Oswaldo Antonio Medina Avendaño
barranquilla
Summary
Industrial Engineer with experience in customer service, quality analysis, inventory management, and sales advisory. Proven ability to optimize performance, surpass sales targets (+70% and +85% increases), and ensure high service quality in the call center industry. Recognized for analytical skills, teamwork, and commitment to continuous improvement.
Professional with robust experience in customer service, focused on analyzing and improving service quality. Skilled in identifying trends, implementing effective strategies, and ensuring compliance with standards. Strong emphasis on team collaboration and adaptability, consistently achieving impactful results. Known for critical thinking, problem-solving abilities, and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service & Quality Analyst
Foundever Colombia
11.2021 - Current
- Company Overview: United Health Care Campaign
- Provided high-quality customer support for UHC insurance beneficiaries, addressing concerns and ensuring customer satisfaction
- Monitored and evaluated service quality, generating reports to improve performance metrics
- Developed action plans and supported training initiatives to enhance service delivery
- Participated in calibration meetings to align evaluation standards with stakeholders
Sales Advisor
Decathlon Colombia
11.2017 - 08.2018
- Advised customers on sports products, contributing to significant sales growth
- Managed inventory and e-commerce orders, ensuring efficient stock control
- Delivered excellent customer service and assisted in product maintenance
Inventory Analyst
Autopartes Turbo Hyundai
11.2017 - 08.2018
- Provided support and reports for the products inventory
- Handled inventory management
- Coordinated product deliveries and advised on technical solutions
Education
Bachelor’s Degree - Industrial Engineering
Universidad Autónoma del Caribe
01.2022
Skills
- Quality Assurance & Process Improvement
- Customer Service & Call Center Operations
- Inventory Management
- Data Analysis & Reporting
- Team Collaboration & Leadership
- Organization
- Analytical thinking
- Effective Communication
- Autonomy
- Action Planning
- Working Under Pressure
- Engagement
- Goal Oriented
- Call monitoring
- Feedback delivery
- Training and coaching
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Active listening
- Team collaboration
- Adaptability and flexibility
Certification
- Lean Six Sigma White Belt Certification – Foundever Colombia
- Certified Quality Analyst – Foundever Colombia
- Diploma in Senior Management – Politecnico de Colombia
- Diploma in Logistics & Supply Chain Management – Universidad de La Sabana
- Microsoft Excel – Advanced Level – SENA (2026)
Accomplishments
- Surpassed sales goals by 70%-85% in Decathlon’s running & hiking product lines.
- Improved key quality assurance metrics in call center evaluations.
- Successfully managed inventory and logistics using specialized software.
References
Available upon request.
Timeline
Customer Service & Quality Analyst
Foundever Colombia
11.2021 - Current
Sales Advisor
Decathlon Colombia
11.2017 - 08.2018
Inventory Analyst
Autopartes Turbo Hyundai
11.2017 - 08.2018
Bachelor’s Degree - Industrial Engineering
Universidad Autónoma del Caribe
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