Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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OSSAMA KENAWI

Aurora

Summary

Dynamic customer service professional with a proven track record at Liveops, excelling in accounts receivable and enhancing service quality through data-driven feedback. Adept at prioritization and time management, I consistently identify upselling opportunities, driving sales while resolving complex issues collaboratively. Committed to delivering exceptional customer experiences and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Liveops
06.2021 - Current
  • Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
  • Gathered customer feedback through surveys, utilizing data to enhance service quality.
  • Provided accurate product and service information to customers, aiding informed decisions.
  • Assisted customers with selection, ordering, billing, returns, exchanges, and technical support.
  • Identified upselling opportunities based on customer needs to increase sales.
  • Resolved complex issues by collaborating with departments, delivering effective solutions.
  • Collaborated with major brands including Consumer Cellular, Nike, Bed Bath & Beyond, UPS, and Duke Energy.

CSR / Retail Associate

Speedway LLC
Allentown
08.2020 - 06.2021
  • Meeting and exceeding customer expectations on every visit.
  • Maintaining a clean, safe environment to ensure the store is presentable.
  • Ensuring proper preparation, presentation, and freshness of all foodservice products.
  • Multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.

Secretary

Al Mustafa Center Inc.
Pompton Lakes
10.2018 - 06.2020
  • Created agendas, took minutes and prepared documents for meetings.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.

Education

Associate of Science - Mechanical Engineering

Penn State Lehigh Valley
true
06.2025

High School Diploma -

PA Virtual Charter School
Schnecksville, PA

Skills

  • Accounts receivable and payable
  • Inventory purchasing
  • Requisition processing
  • Prioritization and time management
  • Letter writing
  • Database management
  • Microsoft Office expertise
  • Facilities maintenance
  • Materials transport
  • Freight operations
  • Product organization
  • Able to lift and carry heavy weights
  • Able to stand for long periods of time
  • Mechanical systems
  • CAD software
  • Mechanical design
  • HVAC/MEP design

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited

Certification

  • Section 609 certification

References

References available upon request.

Timeline

Customer Service Representative

Liveops
06.2021 - Current

CSR / Retail Associate

Speedway LLC
08.2020 - 06.2021

Secretary

Al Mustafa Center Inc.
10.2018 - 06.2020

Associate of Science - Mechanical Engineering

Penn State Lehigh Valley

High School Diploma -

PA Virtual Charter School

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