Oslan Javier Petit Almenares
Bogota D.C.,Cundinamarca
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Premier support solutions and sales representative
Asurion
01.2022 - 03.2024
- Providing an exceptional customer service using soft and hard skills having special attention to details to gather breadcrumbs that will conduct to cross-selling company products and services. Goal was exceeded as always performed as a Quartile 1 expert.
- Leadership role as "Peer Advisor" leading and mentoring teams from 12 to 26 persons developing them on how to sell technological products and services associated with it. It was performed through In the game feedbacks and real time call listening; this resulted in earning 3 times the "Hero of the month" achievement for the outstanding results in the line of business.
Technical Support Representative and R.A.C. Expert
BBVA Compass
10.2020 - 01.2022
- Provide and maintain a high level of expertise on company products, ensuring accurate information and support was provided to customers at all time giving assistance to standard, premium and secured credit cards owners, also provided support to the Home Equity Line of Credits line of business (H.E.L.O.C.) All this was performed ensuring the account safety using Tsys systems and Salesforce C.R.M.
- Achieve sales goals at H.E.L.O.C. through B2C sales and accomplishing the sales goals thought B2B to company clients. Acquiring long term customers.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies withing the department.
Education
Data Scientist And Machine Learning With Python. - Computer Programming
Corporación Universitaria Iberoamericana
Bogota D.C.01.2025
Data Analyst With Excel And Power Bi - Data Analysis
UDEMY
Online12.2024
Associate of Science - Aviation Management And Operations.
Instituto Universitario De Aeronáutica Civil.
Caracas D.C.2014
Skills
- Integrity driven leadership person
- Business Development expert
- High standards of confidentiality and information management
- Strong soft and hard skills
- Visionary leader with Business Intelligence
- Resilient professional
- Self motivated person
- Persuasive
- Flexible and adaptable specially under pressure
- Assertiveness making the decisions to help the team/business to get their goals
Languages
Español
Idioma nativo
Inglés
Avanzado
C1
Timeline
Premier support solutions and sales representative
Asurion
01.2022 - 03.2024
Technical Support Representative and R.A.C. Expert
BBVA Compass
10.2020 - 01.2022
Data Scientist And Machine Learning With Python. - Computer Programming
Corporación Universitaria Iberoamericana
Data Analyst With Excel And Power Bi - Data Analysis
UDEMY
Associate of Science - Aviation Management And Operations.
Instituto Universitario De Aeronáutica Civil.
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