Osmel Segovia
Santo Domingo,DN
Summary
Service Delivery Manager for Mobile, Data Networks and IT:
Over 23 years of experience in the Telecommunication and IT Industry, 16 of them in managerial positions in Operations departments, strong technical knowledge in voice and IP data networks and hands-on management style leading all stages of mobile networks development efforts, including: planning, engineering, implementation, operations, and support.
Proven ability to analyze business requirements and organization’s strategies to successfully lead projects to meet and achieve challenging goals and objectives.
Talented, results-driven network integration leader and consultant with versatile, cross-platform and vendors experience in wireless mobile networks/services architecture, keep up-to-date with changes in technology to best serve customers. Able to guide motivated, top-performing technical teams in competitive and fast-paced environments.
Skilled with Telecom and IT business cases elaboration and execution of cost efficiency programs, also I
am a proven Leader driving new End-to-End Network Rollout projects and Managed Services operations in new countries with multicultural teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Engineering Customer Unit Latam North
Ericsson
04.2019 - Current
- Lead the mobile site engineering/physical design (core, transmission and radio stations) in the customer unit Mexico, Central America, Caribbean and Northern South America with and team of +30 engineers.
- Lead the implementation of cutting-edge automation tools to digitalize and improve data analytics of site surveys and site engineering documentation like: Intelligent Site Engineering (ISE: SS with drones and 3D cameras), ATENEA
(digitalized site physical designs and Bill of Materials), SDE (Site Design & Engineering), Material Requirement Planning (Stock-out Material Forecast), bringing savings above 100KUSD in 2022 and 57KUSD in 2023 compared with traditional ways of working. - Creation of Senior Solution Architects team to support Pre-sales team in the NRO strategy (delivery tools and resource dimensioning and HW/Services type sites), project budgetary and initial HW/Materials ordering validation. Also to improve handover to the delivery team.
- Driving the Hardware (HW) Inventory Tool Automation for improving hardware and materials control in Network Rollout (NRO) Projects from HW arrival to warehouses to the delivery to end sites.
Founding Shareholder and Country General Manager
Setrys DR
10.2018 - Current
- Legal representative, prepare quotations and invoice customers, promote and coordinate commercial presentations to new customers (new sales) and managing partnerships with local suppliers and local engineers.
- Setrys (www.setrys.com) product portfolio includes: IT infraestructure/networking/virtualization and backup/storage systems, wireless networks, IT security (Fortinet/Cisco), IP colaboration (VoIP/Meeting, Instant Messaging) system, IT Infra monitoring (Paessler PRTG), software licensing/subscription/maintenance (Cisco, HP, Microsoft, Fortinet, VMware, McAfee).
- Setrys service portfolio includes: design, consultation, implementation/integration and on-site support aiming small to mid-size company in Dominican Republic.
Head of Delivery Unit North Caribbean
Ericsson
10.2017 - 03.2019
- Lead the build of radio base station (RBS) sites using authorized service providers or local contractors (ASPs) and project management with internal Ericsson resources (+30 direct reports: implementation managers and site engineers) in the Caribbean region.
- Project Readiness (Define Delivery Strategy, NRO/NDO Resources Dimensioning and Delivery Costs estimation) for ETECSA Cuba, Trilogy Dominican Republic Ph II, and
FLOW Restoration NRO projects. - Coordinate hurricanes Irma/Maria RBS sites recovery and restoration efforts in 2017 (+100 Sites affected) for FLOW/Cable & Wireless customer in the Caribbean islands.
- Drive the Driveless Initial Tuning (RF Optimization) for Network Rollout projects which pretended to reduce more than 50% Drive tests & Initial Tuning costs.
- Drive Engineering documentation automation using e-forms like Appenate/DoForms to reduce delivery time and cost.
Remote Supervision Center Manager - Field Operations Manager
Ericsson
09.2016 - 09.2017
- Managed the Remote Supervision Center in Panama delivering remote service (installation supervision, equipment commissioning, quality and OHS audits) for rollout projects in Central America, Caribbean, and South America. Reached 1340 Sites remotely supervised and 440 remote quality audits from RSC Panama during 2017. Savings (2017) 960 KUSD for Remote Supervision and 174 KUSD for Remote Audits compared with on-site supervision.
- Successfully Setup and Started-up of Managed Services Claro Panama national-wide contract (Telco Infra (Maple), Net Sales 270 KUSD/month, UM: 15%) and Local Management since Apr17.
Service Delivery Manager Caribbean & Venezuela
Ericsson
09.2011 - 08.2016
- Responsible for securing proper field operations resources dimensioning and developing rollout delivery plans for the Ericsson Network rollout projects in the Caribbean and Venezuela. Secure quality and on time delivery in the installations of network nodes in the region. Competence
development for the field supervisors and implementation managers, and external workforce (ARP) selection and management for Local Delivery activities. I was also in charge of the Site Engineering Team for the Caribbean and Venezuela Region for RAN, Core and Tx nodes (2014-2015), since the 2nd half of 2015 I have been supporting with resources and delivery strategy readiness
preparation for Managed Services deals in the Caribbean region and monitoring a cost reduction program (Boomerang) for the LIME/FLOW Managed Service contracts in the Caribbean.
Transmission Network Team Leader (Consultant)
Ericsson
05.2011 - 08.2011
- Lead a sustainable strategy in the Caribbean region to build strong transmission competence to support the growing Ericsson 3G networks deployments.
- Secured needed resources for Ericsson transmission network rollouts in the Caribbean region.
Voice and Data Switching O&M Manager
Movilnet
05.2007 - 04.2011
- Responsible for coordinating O&M activities (budgeting, scheduling and control of the O&M managed services providers) in the center-eastern country region for the Mobile Switching and Data Centers leading a group of 30 engineers and including platforms from the following vendors: Alcatel-Lucent, Ericsson and Huawei, the following mobile technologies: CDMA /EVDO and GSM/GPRS/UMTS and the following nodes: SSW, MGW, BSCs, MSCs, PDSNs, AAAs, SGSNs, GGSNs, RNCs, IP Backbone Nodes, SDH, HLRs and Voicemails.
- Reduce the average failure solving time from 3 to less than 1 hour by promoting and coordinating the implementation of the MSC locations remote monitoring project (energy equipment, air conditioning, environmental sensors, fire control systems and electronic control access system) monitoring and manage using the SNMP to report alarms to the NOC.
- Contributing to safe more than $ 2.5 M in two years in O&M managed services form network vendors by planning and developing a knowledge transfer process to assume full O&M activities of CDMA and GSM core network nodes inhouse.
Data and Transport Networks Planning Consultant
Movilnet
09.2005 - 05.2007
- Built strategic and traffic planning for CDMA1X /EVDO and GSM/GPRS wireless data and transport networks consulting with corporate high-level executives.
- Lead the 10 Gbps IMPLS Core Network design and implementation project (24 PE and 4 P Routers, $ 12 M) to transport GSM and UMTS traffic.
- Plan and assessment of the IP RAN technology in the mobile network taking advantage of CANTV the Metro Ethernet network for increasing bandwidth for new technologies.
- Active participation and member of the Movilnet GSM network design team: Design GSM network topology, participate in the vendors’ assessment process, plan geographical redundancy of the data core network (GPRS) and coordinate GSM commercial launch from operations aspects.
Senior Telecom Engineer
Movilnet
07.2003 - 09.2005
- Provided technical support operations in 24x7 environment, including wireless data network and services design, technical evaluation, implementation, integration, and troubleshooting.
- Award CANTV Gold Level Project Team for the implementation of the prepaid data services in the CDMA network, enabling the use and charge of data services like:
multimedia messaging (MMS), push to talk (PTT), WAP and video streaming to more than 90% of subscribers (prepaid) in the Movilnet network. - Technical evaluation (RFI/RFQ) and recommendation for IP network OSS, Wi-Fi, PDSN and AAA platforms and equipment acquisition.
- Consult with senior executives on future wireless data technology issues involving connectivity for LANs, WANs, and wireless IP network integration.
Telecom Engineer
Movilnet
12.2000 - 06.2003
- Provided technical support operations in 24x7 environment of the wireless data networks.
- Administration, operation and maintenance of the CDMA1x and CDPD data networks
- Plan and supervision of CDPD (Cellular Digital Packet Data, 19,2 Kbps) cell site installation
- Monitor RF performance of the CDPD network
Education
MBA -
IESA
Caracas, Venezuela08.2009
Bachelor of Science - Electronic Engineering
Universidad Simon Bolivar
Caracas, Venezuela05.1998
Skills
- Technical commercial management for IT, mobile and IP network projects
- Lead and manage skilled engineer and field operations teams
- Mobile and data network planning
- Strategic and tactical planning
- Capital and operational expenditures budgeting
- Set-up and managing O&M contract delivery
- Project and process improvement management
- Customer and network support
- Network rollout project and managed services readiness preparation for RFPs/RFQs
Certification
- Transport Networks: Cisco IP Routing and Switching, BGP, OSPF, IS-IS, Voice over FR/ATM/IP, QoS, MPLS, Wireless LAN, IP Telephony, XR 12K and IP Solutions Center
- Alcatel: ATM Technology Overview and 7470 Core Function
- Agilent: Spectral Analysis, Transmission Lines Fundamentals, and Microwave Theory and Digital Radio Fundamentals
- CDMA/GSM: CDMA 2000, WCDMA Networks, Flexent 1xEVDO System Capacity, 1xEVDO RF Design Engineering and Call Processing
- Huawei: UMG8900, CSoftX3000, and iManager M2000
- Starent PDSN and ECS, Bridgewaters AAA Service Controller, Lucent Navis Radius (AAA)
- Ericsson: GSM and System Survey and 3G System training and HSDPA
- Certified Network Associate (CCNA), Cisco 2004
Other Engagements
- 03/17, 04/17, Acting as Transition Manager for Setting up and Starting up of the Managed Services Claro Panama contract
- 12/16, 03/17, Acting as Customer Solution Responsible (CSR) for the deal Claro Puerto Rico IP Photonics
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Head of Engineering Customer Unit Latam North
Ericsson
04.2019 - Current
Founding Shareholder and Country General Manager
Setrys DR
10.2018 - Current
Head of Delivery Unit North Caribbean
Ericsson
10.2017 - 03.2019
Remote Supervision Center Manager - Field Operations Manager
Ericsson
09.2016 - 09.2017
Service Delivery Manager Caribbean & Venezuela
Ericsson
09.2011 - 08.2016
Transmission Network Team Leader (Consultant)
Ericsson
05.2011 - 08.2011
Voice and Data Switching O&M Manager
Movilnet
05.2007 - 04.2011
Data and Transport Networks Planning Consultant
Movilnet
09.2005 - 05.2007
Senior Telecom Engineer
Movilnet
07.2003 - 09.2005
Telecom Engineer
Movilnet
12.2000 - 06.2003
MBA -
IESA
Bachelor of Science - Electronic Engineering
Universidad Simon Bolivar
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