Oscar Julián Corzo Gutiérrez
Girón
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Accedo S.A.S.
03.2022 - 02.2023
- As a cx
- Representative, I had to do multitasking, processing payments, changing due dates, attend to the customer's needs, process changes in the accounts, make callbacks, create or cancel accounts, etc
Junior Recruiter
Solvo Global
03.2023 - 05.2023
- Recruitment for people on USA, checking job posts, contacting candidates and confirming required skills that the companies are asking
Logistics coordinator
Lean Solutions Group
07.2023 - 02.2024
- As a logistics coordinator, my tasks were filling an Excel report weekly, checking loads information, completing special projects, solving holds, follow up loads, complete a weekly report, working on special projects, solving holds, etc
- These are some of the tasks I complete in my job
Customer Service and Logistics Representative
Global Connect Solutions
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts, all regarding our main client: Dlivrd, the catering company.
- Attend to different situations from our drivers, properly escalating the issues and finding a suitable solution for each one occasion.
- Multitasking, managing multiple tasks at the same time while providing support to our catering partners and clients, maintaining a professional and calm environment.
Education
Bachelor - English, Math
Santa Cruz High School
Girón, SantanderSkills
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Invoicing and shipping documentation
- Shipping procedures
- Follow-up skills
- Professional telephone demeanor
- Account updating
- Assertiveness
- Coordination
- Multi-line phone talent
- Adaptive team player
Personal Information
- ID Number: 1097093725
- Age: 19
- Date of Birth: 11/18/04
- Marital Status: Single
Languages
Spanish
Native language
English
Advanced
C1
Communication Skills
Direct and honest, but also persuasive and comprehensive, Always find the best way to communicate without making unnecessary problems
References
- Jose Luis Acevedo, Supervisor, Accedo S.A.S., 10-month period, +57 3233235904
- Valentina Gelvez Soto, Team Leader, Accedo S.A.S., 10-month period, Lean Solutions Group, 7-month period, +57 3012581545
Timeline
Customer Service and Logistics Representative
Global Connect Solutions
05.2024 - Current
Logistics coordinator
Lean Solutions Group
07.2023 - 02.2024
Junior Recruiter
Solvo Global
03.2023 - 05.2023
Customer Service Representative
Accedo S.A.S.
03.2022 - 02.2023
Bachelor - English, Math
Santa Cruz High School
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