Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Languages
Cultural Exchange Experience - Work & Travel Program
Cronología
Generic

OSCAR IVAN RAMÍREZ CRISTANCHO

Resumen profesional

Tourism and Hospitality Administrator with international experience in customer-facing, operational, and administrative roles across hotels, corporate environments, and multicultural settings. Possesses professional-level English proficiency, strong analytical abilities, and advanced management of Excel and Power BI for reporting, dashboards, and operational insights. Experienced in front desk operations, financial reconciliation, customer relations, and cross-departmental coordination. Recognized for problem-solving, adaptability, and delivering high-standard service in fast-paced environments.

Datos destacados

5
5
years of professional experience
2030
2030
years of post-secondary education

Experiencia

Client Experience Associate

Hotel Capital
Bogotá, D.C.
06.2025 - 11.2025
  • Manage check-in and check-out for corporate and international guests.
  • Handle billing operations, cashier duties, and financial reconciliations.
  • Coordinate with multiple departments to ensure operational efficiency.
  • Produce daily reports and assist in administrative and customer service processes.

Guest Relations Coordinator

GHL Hotel Grand Villavicencio
Villavicencio
10.2024 - 06.2025
  • Managed daily check-ins/check-outs for high-volume operations.
  • Handled reservations, billing, and administrative support.
  • Delivered professional customer service to international clients.
  • Collaborated with internal departments and supported guest resolution.

Collections & Client Accounts Advisor

Grupo Empresarial Acerco
01.2024 - 06.2024
  • Negotiated payment agreements with clients and managed portfolio risk.
  • Handled customer escalations, disputes, and account reviews.
  • Strengthened communication and negotiation skills applicable to commercial roles.

Night Audit & Client Support

Hotel Olimpia
Duitama
02.2023 - 05.2023
  • Performed nightly audits, closing reports, and financial reconciliations.
  • Ensured accuracy of daily hotel financial statements.
  • Managed late-night guest requests and operational issues.

Guest Relations & Security Support

GHL Grand Villavicencio
Villavicencio
10.2020 - 02.2022
  • Controlled access, security procedures, and key management.
  • Assisted front desk and bellboy teams during high-demand periods.
  • Supported risk monitoring and emergency response operations.

Formación

Postgraduate Specialization in Senior Management -

Universidad Pedagógica y Tecnológica de Colombia

B.A. - Tourism and Hospitality Management

Universidad Pedagógica y Tecnológica de Colombia
01.2018 - 01.2024

Enfatiza tus habilidades clave

  • Excel (advanced)
  • Power BI
  • CRM tools (basic)
  • Administrative systems
  • Customer Service & Client Interaction
  • Financial Reconciliation & Reporting
  • Cross-Department Coordination
  • Data Analysis & Problem Solving
  • Team Collaboration & Multicultural Communication
  • Process Optimization & Operations Support

Languages

Español
Idioma nativo
Inglés
Intermedio avanzado
B2

Cultural Exchange Experience - Work & Travel Program

Pierce Camp Birchmont, New Hampshire, USA

Summers 2022 & 2023
• Selected for a U.S. cultural exchange program focused on professional development, English immersion, and cross-cultural collaboration.
• Worked full-time in operations, logistics, maintenance, and activity setup to support a large-scale summer camp environment.
• Strengthened professional English through daily communication in a fully multicultural, English-speaking setting.
• Gained experience working with international staff and managing responsibilities under U.S. workplace standards.
• Successfully completed two back-to-back seasons, demonstrating adaptability, reliability, and cross-cultural competence.

Cronología

Client Experience Associate

Hotel Capital
06.2025 - 11.2025

Guest Relations Coordinator

GHL Hotel Grand Villavicencio
10.2024 - 06.2025

Collections & Client Accounts Advisor

Grupo Empresarial Acerco
01.2024 - 06.2024

Night Audit & Client Support

Hotel Olimpia
02.2023 - 05.2023

Guest Relations & Security Support

GHL Grand Villavicencio
10.2020 - 02.2022

B.A. - Tourism and Hospitality Management

Universidad Pedagógica y Tecnológica de Colombia
01.2018 - 01.2024

Postgraduate Specialization in Senior Management -

Universidad Pedagógica y Tecnológica de Colombia
OSCAR IVAN RAMÍREZ CRISTANCHO