Skilled in customer service and Microsoft Excel, I excel at resolving complex issues, enhancing client satisfaction, and improving retention rates. At Sutherland Global Services, my empathy and active listening significantly boosted loyalty. My adeptness at managing high-stress situations and technical support ensures peak efficiency and positive client relations, marking me as a standout in customer support roles. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hi, I’m
Oscar David OLARTE FORERO
Bogota,CUN
Summary
Overview
3
years of professional experience
Work History
Sutherland Global Services
Customer Service Representative
04.2022 - 10.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Concentrix
Customer Service Representative
01.2022 - 04.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
IED Tecnológico De Madrid Bogotá, Colombia
High School Diploma
11-2019
University Overview
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Problem Resolution
- Microsoft Excel
- Scheduling
- Client Relations
- Technical Support
- Product Knowledge
programming and computer science
programming and computer science
I have been studying since 2021 computer science in Bogota colombia and i am going to graduate im 2026, i like mathematics and analyzing data to turn it into useful information. This has allowed me to develop a good understanding of my work and personal environment
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Sutherland Global Services
04.2022 - 10.2024
Customer Service Representative
Concentrix
01.2022 - 04.2022
IED Tecnológico De Madrid
High School Diploma
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