Oscar Daniel Bastos Aristizábal
Customer Service Expertise
Envigado
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
2
2
Languages
Work History
CSG Specialist
Intouch CX, Envigado
2022.09 - 2023.03
- Customer service specialist, helping to resolve concerns and inquiries from several communication channels, from inbound calls to messages or emails.
- Maintained timely communications with clients and business partners.
- Exhibited strong managerial traits, and the ability to serve as an effective teammate.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales Representative
Pulse Marketing
2023.04 - 2023.08
- Expanded customer base through cold calling, networking, and relationship building.
Costumer Service
Teleperformance Colombia, Envigado
2022.05 - 2022.08
- Accurately verified information and updated information databases as necessary.
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
Travel Associate
IGT Solutions, Envigado
2021.09 - 2022.04
- Answered questions and concerns relating to travel, reservations, and airport procedures for an airline.
Protocolista
Notaria 25, Medellín
2016.12 - 2017.04
- Protocols, review, and redaction of real state deeds and notary consulting.
Protocolista
Notaria 25, Medellín
2007.04 - 2012.08
- Protocols, review, and redaction of real state deeds and notary consulting.
Collections Agent
Blu Power Solutions
2023.09 - 2025.01
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Customer Service and Complaints Manager
Concentrix
2025.02 - 2025.09
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed regulatory complaints team in activities associated with resolution of customer complaints received by federal and state regulators.
- Managed, mentored and developed team in delivering best-in-class escalated complaint resolutions.
- Served as a liaison between customers and internal departments such as sales or product development teams when necessary to resolve specific issues.
Education
Bachiller - High School Degree
Inem Jose Felix de Restrepo
Law Student - undefined
Universidad Autonoma Latinoamericana
Law Student - undefined
Institucion Universitaria de Envigado
Skills
Excellent Customer Service Skills
Strong Interpersonal Communication Skills
Root-cause analysis
Expert problem solving
Documentation management
Continuous improvement
Customer relations
Analytical thinking
Excellent Work Ethic
Team collaboration
References
Ana Carolina, Bastos Aristizabal, Graphic Designer, anacbastos18@gmail.com, +57 300 - 360 0765
Contact & Personal
- Mailing Address: Cra 40 A # 44 Sur - 67 Apto 401
- Envigado - Antioquia
- Phone number: 604 - 4943316 - Mobile: +57 300-7848917
- Email: db447603@gmail.com
- ID: Cédula de Ciudadanía: 8.032.012
Timeline
Customer Service and Complaints Manager
Concentrix
2025.02 - 2025.09
Collections Agent
Blu Power Solutions
2023.09 - 2025.01
Sales Representative
Pulse Marketing
2023.04 - 2023.08
CSG Specialist
Intouch CX, Envigado
2022.09 - 2023.03
Costumer Service
Teleperformance Colombia, Envigado
2022.05 - 2022.08
Travel Associate
IGT Solutions, Envigado
2021.09 - 2022.04
Protocolista
Notaria 25, Medellín
2016.12 - 2017.04
Protocolista
Notaria 25, Medellín
2007.04 - 2012.08
Law Student - undefined
Universidad Autonoma Latinoamericana
Law Student - undefined
Institucion Universitaria de Envigado
Bachiller - High School Degree
Inem Jose Felix de Restrepo