Oscar Quinto

• Leveraged advanced Excel skills to create robust reporting tools that enabled clients to monitor progress against established goals.
• Participated in client meetings, contributing valuable insights and helping build strong relationships with key stakeholders.
• Enhanced client satisfaction by conducting thorough research and providing insightful recommendations for business improvement.
• Assisted in the development of comprehensive reports to effectively communicate project outcomes and strategies to clients.

Monitored emails, organized inbox, and prioritized messages for supervisor.

• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Conferred with customers by telephone, chat or email to provide information.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
• Email Management: Managed and responded to approximately 50 incoming emails daily, prioritizing urgent requests and improving internal communication efficiency by 20%.
• Ticket Management: Resolved 30+ actionable tickets weekly, collaborating with internal teams to ensure timely responses and reducing resolution time by 15%.
• Billing Management: Processed over 100 payments monthly, making updates to billing records and adjusting due dates, achieving 98% accuracy in on-time payments received.