Oscar Cortes Rojas
Customer Service Representative
Bogotá
Summary
Proven track record in enhancing user experiences and customer satisfaction, notably at Teleperformance. Skilled in content management and active listening, adept at multitasking and problem-solving. Successfully managed high-stress situations, demonstrating patience and tolerance, and fostering team collaboration. Achievements include significantly improving platform content quality and customer service efficiency.
Overview
2
2
years of professional experience
Work History
Content Moderator
Teleperformance
12.2023 - 03.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Customer Service Representative
Concentrix
01.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Virtual Recepcionist
Sutherland
09.2021 - 01.2022
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
Education
Analisys And Software Development - Computer Software And Media Applications
Sena
Bogota, Colombia 05.2001 -
High School Diploma -
Tecnisistemas
Bogota, Colombia 05.2001 -
Skills
Social media knowledge
Content Management
Online research
Patience and Tolerance
Multitasking
Customer Service
Problem-Solving
Active Listening
Team Collaboration
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Content Moderator
Teleperformance
12.2023 - 03.2024
Customer Service Representative
Concentrix
01.2023 - 08.2023
Virtual Recepcionist
Sutherland
09.2021 - 01.2022
Analisys And Software Development - Computer Software And Media Applications
Sena
05.2001 -
High School Diploma -
Tecnisistemas
05.2001 -