Oscar Ceja
Colorado Springs
Summary
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Army
07.2019 - 03.2024
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
Port Neches-Groves High School
Port Neches, TX05.2019
Skills
- Application Support
- Desktop Support
- Software Diagnosis
- Apple IOS
- Technical Support and Assistance
- MS Office Proficiency
- Technical Issues Analysis
- Windows 10
- Customer Service Expertise
- Security Certification
- Mobility Devices
- Service Desk Team Management
Accomplishments
- Promoted to Senior Help Desk after 12 months of employment.
- Army Achievement Medals 3X
- Army Good Conduct Medal
- National Defense Service Medal
- Army Service Ribbon
Certification
- Security +, Cisco, Feb 2023
Languages
Spanish
Limited Working
Timeline
IT Specialist
Army
07.2019 - 03.2024
High School Diploma -
Port Neches-Groves High School
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