Osbaldo Torres
Winter Park
Summary
Bilingual Front Desk Agent with solid background in overseeing front desk operations and ensuring smooth daily functions. Proven track record of enhancing guest satisfaction and implementing effective check-in/check-out procedures.
Ambitious Front Desk Manager with 8 years of experience and passion for local hospitality/service industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Silverado II Resort and Event Center
02.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Assitant General Manager
Pepe Osakas Fishtaco
02.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
Master of Science - Psychology And International Business
Peruvian Union University
Lima, Peru12-2020
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Conflict management
- Hospitality service expertise
- Oral and written communications
- Listening skills
- Front desk supplies management
- Staff management
- Employee training
- Operations management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Front Desk Manager
Silverado II Resort and Event Center
02.2022 - Current
Assitant General Manager
Pepe Osakas Fishtaco
02.2020 - Current
Master of Science - Psychology And International Business
Peruvian Union University
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