Ortencia Carbajal
Dacono
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at ABM Janitorial Services showcases my adeptness in cleaning and sanitizing alongside exceptional time management. Leveraging strong problem-solving abilities and a commitment to excellence, I consistently contribute to a positive work environment and operational improvements, demonstrating both hard and soft skills vital for any role.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Custodian
ABM Janitorial Services
10.2019 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Ensured a healthy learning environment with thorough daily cleaning of kitchen areas, restrooms, and common areas.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
Front Desk Receptionist
Super 8 Motel
08.2018 - 10.2019
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer problems and complaints.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Completed all tasks in compliance with company policies and procedures.
- Collected cash and card payments, processed transactions, and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Sandwich Artist
Subway
08.2016 - 09.2018
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Accurately operated cash register to process customer payments.
- Greeted guests, promoted specials, and took orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Increased speed of service through effective multitasking and time management skills.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Prepared and presented food in compliance with health and safety guidelines.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Hostess
Savory Grille
06.2016 - 08.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Seated patrons based on guest preferences and seating availability.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Frederick High School
5690 Tipple Pkwy, Frederick, Co 8050405-2018
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Team collaboration
- Telephone etiquette
- Data entry
- Verbal and written communication
- Multitasking and prioritizing
Affiliations
- Current Student at MSU Denver
Timeline
Custodian
ABM Janitorial Services
10.2019 - Current
Front Desk Receptionist
Super 8 Motel
08.2018 - 10.2019
Sandwich Artist
Subway
08.2016 - 09.2018
Hostess
Savory Grille
06.2016 - 08.2016
High School Diploma -
Frederick High School
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