Orlando Rodriguez II
Wheat Ridge,CO
Summary
Versatile and results-driven professional with a proven track record at Red Robin, enhancing customer satisfaction and streamlining operations. Excels in conflict resolution and operational efficiency, significantly improving dining experiences. Skilled in culinary techniques and safety procedures, adept at fostering positive team dynamics and ensuring regulatory compliance. Demonstrates a strong commitment to quality and service excellence.
High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.
Helpful Host/Food and Beverage Service worker that processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Red Robin
09.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Food and Beverage Team Leader
Jimmy John's Franchise
08.2024 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Coordinated daily and nightly shift safety and sanitation procedures for kitchen area and entire restaurant.
- Maintained highest standards for beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Monitored food preparation, production, and plating for quality control.
- Served consistent portions following recipes and control standards.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Food Service Worker
Taco Bell KFC
05.2024 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Construction Worker
PG Construction Services
04.2018 - 10.2019
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Operated power equipment to move materials and promote job efficiency.
- Gathered and disposed of worksite debris to remove safety hazards.
- Followed instructions and safety protocols while operating machinery and equipment.
- Installed drywall, siding and other structural components.
- Helped with erecting scaffolding and ladders.
- Inspected tools and equipment to maintain safety and efficiency.
Glass Glazier
CNC Glass
01.2018 - 10.2019
- Fabricated and installed required hardware and moldings for glass installations.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Measured client sites to generate estimates for supplies and expenses necessary for installations.
- Identified obstacles and used independent judgment to make decisions and solve problems.
- Illustrated commitment to high standards of quality, accuracy and service.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
Education
No Degree - Pre-requisites, Carpentry, Construction And CIS
Northeastern Junior College
Sterling, CO07-2026
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05-2016
Skills
- Culinary techniques
- Labor cost control
- Preparation oversight
- Conflict Resolution
- Serving expertise
- Cross-training
- Kitchen staff coordination
- Operational Efficiency
- High-volume dining
- Safety Procedures
- Regulatory Compliance
- Hand tool expertise
- Power tool proficiency
- Team-oriented and dependable
- Carpentry
- Drywall hanging
- Construction layout
- OSHA
Certification
- ServSafe
- CORE- National Center for Construction Education and Research
- Forklift Certification
- Wildfire Land and Fire Mitigation Certification
Timeline
Host
Red Robin
09.2024 - Current
Food and Beverage Team Leader
Jimmy John's Franchise
08.2024 - Current
Food Service Worker
Taco Bell KFC
05.2024 - 08.2024
Construction Worker
PG Construction Services
04.2018 - 10.2019
Glass Glazier
CNC Glass
01.2018 - 10.2019
No Degree - Pre-requisites, Carpentry, Construction And CIS
Northeastern Junior College
High School Diploma -
Wheat Ridge High School
Similar Profiles
Tauryn CoatsTauryn Coats
Server/Head Learning Coach/Shift Supervisor at Red RobinServer/Head Learning Coach/Shift Supervisor at Red Robin
Ronald BeltonRonald Belton
General Manager at Red RobinGeneral Manager at Red Robin
Chianne WadleyChianne Wadley
Shift Supervisor at Red RobinShift Supervisor at Red Robin