Orlando Pedroza
Cleaner
London,City of London
Summary
Warm, personable person with excellent customer service and communication skills, plus a deep appreciation for cleanliness and order. Demonstrates strong skills in organizing and maintaining a welcoming environment in any space. Ready to provide a high level of service and improve the experience of guests or workers in the role of cleaner.
Overview
14
14
years of professional experience
Work History
Cleaner
Royal lancaster Hotel
London, England
08.2024 - 09.2024
- Maintain a professional and customer service attitude.
- Ensured smooth service during peak hours through efficient housekeeping management.
- Maintained top-notch hygiene standards in all areas.
Manager - customer service
Chamber of Commerce of Bucaramanga
Bucarmanga, Colombia
02.2023 - 07.2024
- Facilitated sessions on best practices in customer service, resulting in higher employee engagement levels.
- Managed service delivery, ensuring high customer satisfaction.
- Developed comprehensive training programmes for improved staff performance.
- Hold meetings and contact governants, civil society, local media, and the press to review the regional infrastructure fulfilling the terms of a contract.
Cleaner
Dann Carlton Hotel
Bucaramanga, Colombia
02.2011 - 08.2011
- Cleaning and preparing rooms: Perform daily cleaning of rooms, including vacuuming, sweeping, changing bed linens, towels, and restocking toiletries, ensuring that each room is ready for guests.
- Maintaining common areas: Clean and disinfect the hotel's common areas, such as hallways, lobbies, elevators, public restrooms, and meeting rooms, keeping them in pristine condition.
School Cleaner
sidney sussex college
Cambridge, England
07.2010 - 10.2010
- Reporting and restocking supplies: Report any damage or irregularities in rooms and common areas to the supervisor, and maintain the inventory of cleaning products and restocking supplies on the cleaning carts.
- Cleaning and preparing rooms: Perform daily cleaning of rooms, including vacuuming, sweeping, changing bed linens, towels, and restocking toiletries, ensuring that each room is ready for guests.
Wine waiter
King's College
Cambridge, Cambridgeshire
05.2010 - 08.2010
- Enhanced customer satisfaction by recommending suitable wine pairings for various dishes.
- Ensured smooth service during peak hours by efficiently managing multiple tables.
- Established rapport with patrons, leading to repeat business.
- Maintained top-notch hygiene standards in bar area and storage rooms.
Education
Bachelor of Science - Civil Engineering
Universidad Industrial de Santander
colombia 05.2003 - 12.2009
Master of Business Administration - Engineering manager
University of the West of Scotland
London 09.2024 -
Skills
- Customer service excellence
- Empathy and good communication
- I follow the instructions of my superiors and attend to their needs
- Bottle opening proficiency
- Gracious complaint handling
- Special event coordination
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Languages
Spanish
Native
Affiliations
- Running; Automobilism; History
Timeline
Master of Business Administration - Engineering manager
University of the West of Scotland
09.2024 -
Cleaner
Royal lancaster Hotel
08.2024 - 09.2024
Manager - customer service
Chamber of Commerce of Bucaramanga
02.2023 - 07.2024
Cleaner
Dann Carlton Hotel
02.2011 - 08.2011
School Cleaner
sidney sussex college
07.2010 - 10.2010
Wine waiter
King's College
05.2010 - 08.2010
Bachelor of Science - Civil Engineering
Universidad Industrial de Santander
05.2003 - 12.2009
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