Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Orlando Hurtado Delgado

Aurora

Summary

Dynamic Assistant Manager at Discount Tire with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective merchandising strategies. Skilled in team leadership and money handling, I foster a collaborative environment while mentoring staff to achieve professional growth and operational excellence.

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning. Also, offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. I bring focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Discount Tire
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Box Office Ticket Seller

Cinemark Theaters
10.2022 - 06.2023
  • Supported marketing initiatives by distributing promotional materials to customers during their visit to the box office.
  • Managed inventory levels of physical tickets and other related materials such as programs, ensuring adequate supplies for daily operations.
  • Ensured smooth event entry for patrons by validating tickets and addressing any discrepancies promptly.
  • Promoted special offers or discounts effectively, encouraging increased ticket sales for specific events or performances.
  • Handled customer inquiries professionally, resolving issues swiftly and ensuring satisfactory outcomes for all parties involved.
  • Balanced cash drawer accurately at the beginning and end of shifts, maintaining accountability for financial transactions throughout the day.
  • Streamlined the ticket selling process through effective use of box office software systems and tools.
  • Assisted with promotional efforts to increase event attendance, resulting in higher overall ticket sales.

Education

Overland Highschool
Aurora, CO

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Discount Tire
02.2024 - Current

Box Office Ticket Seller

Cinemark Theaters
10.2022 - 06.2023

Overland Highschool

Similar Profiles

CREATE PROFILE
Orlando Hurtado Delgado