Orlando Figueiredo
Colorado Springs
Summary
Corporate Quality Director with extensive experience at Tribalco, LLC, specializing in project management and stakeholder engagement. Successfully implemented CMMI and ISO standards, resulting in improved program compliance and significant process enhancements. Proven ability to lead cross-functional teams and drive collaboration to meet strategic goals and increase operational efficiency.
Overview
2
2
Certifications
Work History
Corporate Quality Program Manager
Tribalco
Bethesda
- Managed evolution of Tribalco's CMMI and ISO-compliant project management methodology, QUEST.
- Coordinated cross-functional teams to implement program initiatives and objectives.
- Managed project timelines and deliverables to ensure compliance with client requirements.
- Developed and maintained project documentation to support team collaboration and communication.
- Facilitated stakeholder meetings to gather requirements and align project goals.
- Assisted in budget planning by tracking expenses and resource allocation for projects.
- Evaluated program performance using established metrics and provided insights for improvements.
- Trained team members on best practices for project management processes and tools.
- Oversaw vendor relationships to ensure alignment with operational standards and expectations.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Oversaw program compliance with requirements, schedule and budget.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Assisted in developing training materials for new hires involved in the program activities.
- Audited operations and processes to enhance brand and manage compliance.
- Assessed accurate and relevant information for fact-based decision making.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Analyzed and interpreted complex data sets and reports.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Advocated for the program, securing executive support and resources necessary for program success.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Monitored performance metrics to ensure timely completion of tasks.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Implemented best practices in order to maximize efficiency of operations.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Ensured implementation and maintenance of all CMMI and ISO quality initiatives across organization.
- Directed business analyst to oversee compliance with process improvement initiatives and QUEST program.
- Facilitated cross-company certification efforts for CMMI and other quality programs, including ISO and Six Sigma.
- Established compliance with CMMI, ISO, and other industry benchmarking standards.
- Recommended improvements to project management processes in accordance with QUEST program requirements.
- Conducted project audits to ensure efficiency and alignment with QUEST compliance standards.
- Created key performance measurements to drive optimal results within project teams.
Education
Escola Americana Rio Dejanerio
Skills
- Project management
- Quality assurance
- Program compliance
- Stakeholder engagement
- Team collaboration
- Budget management
- Process improvement
- Vendor management
- Effective communication
- Problem resolution
- Change management
- Performance evaluation
- Employee training
- Team management
- Data collection & research
- Supply chain distribution
- Organizational performance
- Detail-oriented
- Software documentation
- Proposal development
- Remote team management
- Program leadership
- Vendor sourcing
- Stakeholder management
- Team leadership
- Budget development
- Decision-making
- Strategic planning
- Scheduling and planning
- Agile projects
- Team development
- Work Planning and Prioritization
- Testing, repair, and troubleshooting
- OSHA compliance
- Lean / six sigma
- Scope management
- Flexible and adaptable
- Process mapping
- Onboarding and training
- Team training and development
- Documentation proficiency
- Program performance analysis
- Vendor relationship management
- Property & material management
- Proficient in [software]
- Quality control
- Risk assessment
- Data analysis
Languages
German
Professional
Portuguese
Limited
Spanish
Limited
Certification
Capability Maturity Model Integration (CMMI) Practitioner
Timeline
Corporate Quality Program Manager
Tribalco
Escola Americana Rio Dejanerio