ORIÓN RIVERA VASQUEZ
Logistics Coordinator
Bello
Summary
Experienced bilingual (C1 level) shipping consultant and administrative assistant with over 7 years of expertise in customer service, specializing in LTL, FTL, and international shipments. Proficient in Back-office processes with a strong commitment to punctuality, honesty, and responsibility. Quick learner with a passion for achieving objectives and continuous improvement. Enthusiastic about fulfilling duties and adhering to labor regulations.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Custumer Support and CRM Manager
TradeQuo Global
06.2024 - 03.2025
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided customer service by addressing inquiries and guiding potential clients in trading. Additionally, I was available to sell courses to new prospects, applying persuasion strategies and follow-ups to ensure successful conversions
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Accomplished multiple tasks within established timeframes.
Shipping Consultant
GlobalTranz
09.2022 - 05.2024
- Generated competitive LTL and FTL shipping quotes
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings for the company
- Optimized shipment scheduling to reduce transit times while maintaining cost-effectiveness for both clients and the company
administrative assistant
UPS United Parcel Service
03.2020 - 04.2022
- Oversaw accounts receivable department and cash application processes
- Enhanced bilingual skills through proficient handling of various tasks
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Customer service and sales Agent
AT&T (Teleperformance)
11.2018 - 01.2020
- Resolved customer issues and implemented cross-selling strategies
- Achieved top performer status within the company due to consistent high sales numbers
- Developed strong relationships with clients through excellent customer service and regular followups
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions
- Set and achieved company defined sales goals
Education
High School Graduate -
I. E. San Antonio De Prado
Collage Career - undefined
II. International Business
Skills
- Office Administration
- Microsoft Excel
- Microsoft Word
- Mail handling
- Customer Service
- CRM integration
Client relations
Personal Information
- Date of Birth: 04/13/99
- Gender: Male
- Marital Status: single
Timeline
Custumer Support and CRM Manager
TradeQuo Global
06.2024 - 03.2025
Shipping Consultant
GlobalTranz
09.2022 - 05.2024
administrative assistant
UPS United Parcel Service
03.2020 - 04.2022
Customer service and sales Agent
AT&T (Teleperformance)
11.2018 - 01.2020
Collage Career - undefined
II. International Business
High School Graduate -
I. E. San Antonio De Prado
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