ORIÓN RIVERA VASQUEZ
Logistics Coordinator
Bello
Summary
Experienced bilingual (C1 level) shipping consultant and administrative assistant with over 5 years of expertise in customer service, specializing in LTL, FTL, and international shipments. Proficient in Back-office processes with a strong commitment to punctuality, honesty, and responsibility. Quick learner with a passion for achieving objectives and continuous improvement. Enthusiastic about fulfilling duties and adhering to labor regulations.
Overview
6
6
years of professional experience
Work History
administrative assistant
UPS United Parcel Service
3 2020 - 4 2022
- Oversaw accounts receivable department and cash application processes
- Enhanced bilingual skills through proficient handling of various tasks
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Shipping Consultant
GlobalTranz
09.2022 - 05.2024
- Generated competitive LTL and FTL shipping quotes
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings for the company.
- Optimized shipment scheduling to reduce transit times while maintaining cost-effectiveness for both clients and the company.
- Reduced shipping errors for increased customer satisfaction through meticulous verification of orders and documentation.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Customer service and sales Agent
AT&T (Teleperformance)
11.2018 - 01.2020
- Resolved customer issues and implemented cross-selling strategies
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Set and achieved company defined sales goals.
Education
High School Graduate -
I. E. San Antonio De Prado
Medellín, Colombia11.2017
Collage Career -
II. International Business
Medellin, ColombiaSkills
Office Administration
Microsoft Excel
Microsoft Word
Mail handling
Customer Service
Invoice Processing
Microsoft Outlook
Strong Problem Solver
Coordination
Administrative Support
Maritalstatus
single
Personal Information
- Date of Birth: 04/13/99
- Gender: Male
Languages
Spanish, English
Native language
English
Advanced
C1
Spanish
Proficient
C2
Workout
Im a very active person obsessed with volleyball and exercise
Timeline
Shipping Consultant
GlobalTranz
09.2022 - 05.2024
Customer service and sales Agent
AT&T (Teleperformance)
11.2018 - 01.2020
administrative assistant
UPS United Parcel Service
3 2020 - 4 2022
High School Graduate -
I. E. San Antonio De Prado
Collage Career -
II. International Business