Paula Andrea Ordoñez Pérez
Psychologist
Colombia
Summary
Results-oriented Psychology professional known for outstanding communication and leadership skills, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of supervisor functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative Supervisor
Teleperformance
01.2020 - Current
- Mentored junior representatives, leading to increased productivity and improved skill sets within team.
- Recognized as top performer due to consistently exceeding performance targets related to customer satisfaction scores and handling efficiency metrics.
- Reduced process bottlenecks by coaching 20-25 employees on practices, procedures, and performance strategies.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Bachelor Of Psychology - Psychology
Fundación Universitaria Konrad Lorenz
Colombia 01.2017 - 2022.04
Research Proyect - Art Therapy
Universidad Veracruzana
Mexico09.2020
Strategic Communication in Global Interaction - Audiovisual Communication
Universidad De Medellin
Colombia11.2013
Skills
Communicative Skills
Documentation and control
Staff Management
Presentation Design
Multitasking Abilities
Excellent Communication
Analytical and Critical Thinking
Employee Retention
Staff Monitoring
Accomplishments
- Supervised team of 20/25 staff members.
- Used Microsoft Excel to improve KPIs and tracking results.
- Achieved client's goal by completing documentation and reports with accuracy and efficiency.
Timeline
Customer Service Representative Supervisor
Teleperformance
01.2020 - Current
Bachelor Of Psychology - Psychology
Fundación Universitaria Konrad Lorenz
01.2017 - 2022.04
Research Proyect - Art Therapy
Universidad Veracruzana
Strategic Communication in Global Interaction - Audiovisual Communication
Universidad De Medellin
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