Omar Sanchez
Denver
Summary
Motivated and customer-oriented professional with 15 years of experience in customer service and sales. Adept at building strong relationships, understanding client needs, and providing tailored solutions to enhance satisfaction. Known for strong communication and problem-solving abilities, along with a passion for delivering exceptional service. Eager to apply my skills in a leasing consultant role, with a focus on guiding clients through the leasing process and contributing to sales goals. Quick to learn and enthusiastic about taking on new challenges in the leasing industry.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
OneWest Bank
Pasadena
11.2016 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Account Representative
Machol & Johannes
Denver
08.2014 - 10.2016
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Conducted skip tracing activities to locate delinquent customers.
- Prepared post-judgment collection documents such as wage garnishments, bank levies, writs of execution.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Customer Service Representative
US Bank
Denver
09.2009 - 05.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
North High School
Denver, COSkills
- Customer service
- Customer relationship management
- Payment negotiation
- Debt collection
- Product knowledge
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
OneWest Bank
11.2016 - 04.2020
Account Representative
Machol & Johannes
08.2014 - 10.2016
Customer Service Representative
US Bank
09.2009 - 05.2014
High School Diploma -
North High School
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