Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Omar Mata

Gypsum

Summary

Dynamic hospitality professional with extensive experience at Grand Hyatt Vail, excelling in customer engagement and staff training. Proven track record in enhancing booking efficiency and resolving guest issues, leveraging strong knowledge of reservation software and customer retention strategies to drive satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Carpenter's Assistant

High Sierra Construction
10.2022 - Current
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Assisted with movement of materials and equipment to job sites.
  • Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
  • Cut materials according to specifications in preparation for installation.
  • Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
  • Repaired and replaced broken or worn-out wooden components in buildings.

Reservations Supervisor

Grand Hyatt Vail
06.2022 - 08.2022
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Handled reservations and answered questions from interested patrons.

Assistant Front Office Manager

Grand Hyatt Vail
12.2021 - 06.2022


  • Recommended strong business plans, operational decisions and financial processes to support business sustainability.
  • Trained new-hires on procedures to better service customers.
  • Created training modules in partnership with HR for new hires.

Assistant Rooms Manager

Hyatt Regency Maui Resort and Spa
05.2021 - 11.2021
  • Upheld high standards for customer service and led by example.
  • Inspected rooms for damages and sufficient housekeeping practices.
  • Reviewed housekeeping supply charts and inventories.
  • Trained new employees on standards and hotel procedures.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw day-to-day operations of 810 room hotel with employees.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Education

Eagle Valley High School
Gypsum, CO

Skills

  • Staff training and development
  • Customer retention strategies
  • Policy enforcement
  • Production leadership
  • Hotel accomodations
  • Customer reservations
  • Telephone reservations
  • Upselling proficiency
  • Customer engagement
  • Reservation software

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Carpenter's Assistant

High Sierra Construction
10.2022 - Current

Reservations Supervisor

Grand Hyatt Vail
06.2022 - 08.2022

Assistant Front Office Manager

Grand Hyatt Vail
12.2021 - 06.2022

Assistant Rooms Manager

Hyatt Regency Maui Resort and Spa
05.2021 - 11.2021

Eagle Valley High School

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Omar Mata