Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olivia Zuka

Denver

Summary

Driven and compassionate healthcare professional with a Master of Health Administration (MHA), and over five years of combined experience in patient care, front desk coordination, and military logistics. Proven track record of managing administrative functions in high-volume medical practices, while delivering exceptional patient service, and supporting interdisciplinary healthcare teams. Skilled in EMR systems, insurance verification, appointment scheduling, and supply chain management. Military-trained in accountability, preventive maintenance, and process optimization. Recognized for strong communication skills, attention to detail, and the ability to thrive in dynamic, high-pressure environments. Now seeking to leverage clinical knowledge and operational expertise in a healthcare administration or management role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

WSi Healthcare Personnel
Denver
10.2024 - Current
  • Delivered compassionate bedside care and emotional support to residents.
  • Collaborated with nurses to report changes in patient health promptly.
  • Contributed to a positive and safe environment for long-term care residents.

Unit Supply Specialist (92Y)

United States Army Reserve
Fort Carson
06.2020 - Current
  • Conduct routine inventories, and maintain detailed records of supplies and equipment.
  • Ensure proper requisition, receipt, and issue of materials, while maintaining supply chain integrity.
  • Report discrepancies, and uphold strict accountability for government property.
  • Collaborate with external suppliers, and streamline resource distribution within the unit.

Front Desk Coordinator

Colorado Ophthalmology Associates, P.C.
Denver
06.2023 - 02.2025
  • Serve as the first point of contact for patients, delivering a welcoming and professional experience.
  • Manage patient check-ins, and update electronic medical records with accuracy.
  • Verify insurance coverage, communicate financial responsibilities, and assist with billing questions.
  • Provide essential information on ophthalmic procedures, and pre/post-operative care.
  • Coordinate appointment scheduling, and efficiently handle high call volume.

Certified Nursing Assistant

Red Rocks Staffing Agency
Colorado Springs
12.2022 - 05.2023
  • Supported patients with daily living activities, including hygiene, mobility, and nutrition.
  • Accurately monitored and documented vital signs and patient conditions.
  • Ensured patient comfort and safety while assisting with transfers and mobility.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Certified Nursing Assistant

Spring Village Care Center
Colorado Springs
09.2021 - 05.2023
  • Delivered compassionate bedside care and emotional support to residents.
  • Collaborated with nurses to report changes in patient health promptly.
  • Contributed to a positive and safe environment for long-term care residents.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.

Home Health Care Aide

Touching Hearts At Home Of West Tn
Aurora
06.2019 - 09.2022
  • Provided in-home care and companionship to clients with diverse health needs.
  • Administered medications, followed care plans, and prepared meals with dietary considerations.
  • Maintained a safe, clean environment, and reported health concerns to medical staff.
  • Encouraged participation in physical activities within the limitations of the patient's health status.
  • Transported patients to medical appointments or errands as needed.

Teacher’s Assistant

UCCS Family Development Center
Colorado Springs
08.2019 - 05.2020
  • Assisted in lesson delivery and behavior management for early childhood classrooms.
  • Fostered interactive learning experiences and ensured a safe, nurturing atmosphere.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Implemented classroom rules and procedures to maintain discipline and order.

Education

Master of Health Administration (MHA) - Health Administration

Louisiana State University Shreveport
Baton Rouge, LA
06-2025

Bachelor of Science - Biology

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2023

Skills

  • Administrative: EMR/EHR systems, scheduling, insurance verification, and phone etiquette
  • Clinical: vital signs, ADLs, patient transfer, medication reminders, and monitoring fluids
  • Military logistics: inventory control, shipment processing, accountability
  • Soft skills include time management, adaptability, communication, empathy, attention to detail, and team collaboration

Certification

  • Certified Nursing Assistance
  • Qualified Medication Administration Personnel
  • Basic Life Support (BLS) / CPR Certification
  • HIPAA Certification
  • Army Logistics Certification

Languages

English
Full Professional
French
Professional
Lingala
Professional

Timeline

Certified Nursing Assistant

WSi Healthcare Personnel
10.2024 - Current

Front Desk Coordinator

Colorado Ophthalmology Associates, P.C.
06.2023 - 02.2025

Certified Nursing Assistant

Red Rocks Staffing Agency
12.2022 - 05.2023

Certified Nursing Assistant

Spring Village Care Center
09.2021 - 05.2023

Unit Supply Specialist (92Y)

United States Army Reserve
06.2020 - Current

Teacher’s Assistant

UCCS Family Development Center
08.2019 - 05.2020

Home Health Care Aide

Touching Hearts At Home Of West Tn
06.2019 - 09.2022

Master of Health Administration (MHA) - Health Administration

Louisiana State University Shreveport

Bachelor of Science - Biology

University of Colorado At Colorado Springs

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Olivia Zuka