Olivia Turner
Colorado Springs
Summary
Dynamic store leader with a proven record in staff supervision and operational excellence. Skilled in training new employees and managing daily operations, ensuring compliance with company policies while fostering a positive and productive work environment.
Results-driven professional with extensive experience in customer service, and conflict resolution. Known for optimizing operations and inventory management to enhance customer satisfaction and team performance.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
7980 Woodmen Center Heights Ste. 110, Colorado Spr
08.2024 - Current
- Supervised team during peak hours, ensuring efficient service and customer satisfaction.
- Trained new employees on operational procedures and food safety standards.
- Managed inventory levels, minimizing waste through effective stock rotation.
- Implemented daily cleaning schedules, maintaining high standards of hygiene and cleanliness.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Analyzed sales data to identify trends, informing staffing decisions and inventory needs.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Served consistent portions following recipes and control standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Collaborated with management to develop strategies for improving overall store operations.
Emerging Store Manager
Walgreens
6820 Centennial Blvd Colorado Springs, CO
05.2023 - 07.2024
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed staff scheduling, optimizing labor costs while maintaining service standards.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented inventory management practices, reducing stock discrepancies and improving product availability.
- Conducted performance evaluations, providing constructive feedback to foster professional growth among employees.
- Led initiatives to enhance store presentation, resulting in improved customer experience and satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Store Manager
Chuck & Don's Pet Food & Supplies
4008 Red Cedar Dr. Highlands Ranch, CO
09.2021 - 05.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff on customer service best practices and sales techniques.
- Developed promotional strategies that enhanced customer engagement and increased sales revenue.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness and morale.
- Resolved customer complaints promptly, fostering a positive shopping experience and encouraging repeat business.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shift Lead
Chuck & Don's Pet Food & Supplies
4765 Front St Castle Rock, CO 80108
01.2019 - 09.2021
- Assisted in developing promotional displays, enhancing product visibility and sales.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Assistant Manager
Jersey Mike's Subs
6583 S Parker Rd Parker CO
05.2019 - 12.2020
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored new employees on customer service standards and operational procedures.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Developed team schedules to maximize productivity during peak business hours.
- Analyzed sales data to identify trends and improve product offerings based on customer preferences.
- Established a positive work environment, fostering teamwork and employee engagement initiatives.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective problem-solving strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enhanced team productivity by streamlining operational processes.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Shift Leader
Jersey Mike's Subs
4989 Factory Shops Blvd Castle Rock CO
10.2017 - 12.2018
- Supervised daily operations to ensure high-quality service and product standards.
- Trained and mentored team members on customer service techniques and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated shift schedules to maximize staffing efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Monitored food safety compliance to uphold health regulations and quality assurance standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05-2019
Skills
- Customer service focus
- Employee training
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Knowledge sharing
- Operations monitoring
- Quality control
- Inventory management
Timeline
Shift Lead
Jersey Mike's Subs
08.2024 - Current
Emerging Store Manager
Walgreens
05.2023 - 07.2024
Store Manager
Chuck & Don's Pet Food & Supplies
09.2021 - 05.2023
Assistant Manager
Jersey Mike's Subs
05.2019 - 12.2020
Shift Lead
Chuck & Don's Pet Food & Supplies
01.2019 - 09.2021
Shift Leader
Jersey Mike's Subs
10.2017 - 12.2018
High School Diploma -
Douglas County High School