Olivia Sury
Denver
Overview
4
4
years of professional experience
Work History
Front Desk Shift Leader
RÖK SPAS
Denver, CO
12.2025 - Current
- Supervised front desk operations, ensuring exceptional guest service and efficient workflow.
- Trained and mentored new staff on customer service protocols and system navigation.
- Coordinated daily shift schedules to optimize coverage and enhance team performance.
Server
Matsuhisa
Denver, CO
08.2025 - 10.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Centro
Cedar City, UT
04.2022 - 08.2025
- Lead front-of-house operations during high-volume shifts, ensuring smooth service and guest satisfaction.
- Developed training materials to enhance onboarding efficiency and consistency across teams.
- Serve food and beverages e.g., plated meals, buffets, and/or cocktail services,
- Train and mentor new servers and support staff on service standards, Point of Service (POS) systems, and restaurant protocols,
- Maintain expert knowledge of food and beverage menus to guide guests and upsell effectively.
- Manage customer service concerns with professionalism and problem–solving, to maintain a positive dining experience,
- Collaborate with Management to improve service flow and implement team efficiency strategies,
- Delivered top- tier service that contributed to multiple five (5) star reviews for the restaurant.
Education
High School Diploma -
Cedar High School
Cedar City, UTTimeline
Front Desk Shift Leader
RÖK SPAS
12.2025 - Current
Server
Matsuhisa
08.2025 - 10.2025
Server
Centro
04.2022 - 08.2025
High School Diploma -
Cedar High School