- Yoga
- Cheerleader at CSU
- Special olympics helper
- Volunteering
- Hiking
- Avid Reader
Olivia Sprague
Fort Collins
Summary
Dedicated professional with experience at Forever 21, adept in customer service and client communication. Excelled in creating positive customer experiences, managing schedules efficiently, and maintaining a calm demeanor in high-stress situations. Proven track record of building lasting relationships and ensuring pet wellness, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Dog Pet Sitter
Family/friends
07.2021 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Prepared food and water following instructions from pet owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Sales Associate
Forever 21
05.2023 - 08.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Fossil Ridge High School
Fort Collins, CO05-2024
Skills
- Customer service
- Honest and trustworthy
- Schedule management
- Clean background check
- Flexible schedule
- Punctual and reliable
- Client communication
- Positive attitude
- Calm demeanor
Interests
Timeline
Sales Associate
Forever 21
05.2023 - 08.2024
Dog Pet Sitter
Family/friends
07.2021 - Current
High School Diploma -
Fossil Ridge High School
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