Olivia Lanning
Colorado Springs
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity, and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction, and workplace harmony.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Phoenix
09.2024 - Current
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Host
Chuy's Tex-Mex
Colorado Springs
05.2023 - 12.2024
- Notified server after seating parties in section to facilitate prompt service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Youth Summer Camp Counselor
Eagle Lake Camps Of The Navigators
Colorado Springs
05.2024 - 08.2024
- Administered first aid and notified emergency medical personnel.
- Enforced camp rules and policies, maintaining a safe and respectful environment.
- Interacted with parents and guardians regarding their child's progress at camp.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
Bachelor of Arts -
Grand Canyon University
Phoenix, AZ04-2028
High School Diploma -
Liberty High School
Colorado Springs, CO05-2024
Skills
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Organization
Affiliations
- Passionate Thespian and supporter of the arts
Accomplishments
- Lettered in Choir, Academics, and Theatre
- Nominated public speaker
References
References available upon request.
Timeline
Front of House Employee
Chick-fil-A
09.2024 - Current
Youth Summer Camp Counselor
Eagle Lake Camps Of The Navigators
05.2024 - 08.2024
Host
Chuy's Tex-Mex
05.2023 - 12.2024
Bachelor of Arts -
Grand Canyon University
High School Diploma -
Liberty High School
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