Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
Timeline
Generic
OLIVIA J. SCHULTZ

OLIVIA J. SCHULTZ

Denver

Summary

A hardworking server that takes pride in cultivating interpersonal experiences for each guest that comes into the establishment. Due to the passion for communicating with others and getting to know strangers, the ability to create an environment that is welcoming for all guests comes naturally. Additionally, works well under pressure through supplying a friendly atmosphere to guests during moments of rushas to not make any guests feel less valuable than others. Overall, a motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences all around.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Cherry Hills Country Club
08.2024 - Current
  • Kept up to date on the different kinds of wines and liquors that were available to the club.
  • Used slow periods to restock supplies, polish glassware/silverware, fill waters around the restaurant, etc.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked to memorize guests and address them by name to cultivate familiar relationships.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Operations

Lifetime
08.2023 - Current
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Created a inviting experience when guests needed guidance of the club.
  • Maintained the locker rooms in accordance to company expectations.
  • Became First Aid and CPR certified incase of emergencies throughout the club.
  • Worked with other departments to problem solve issues throughout the club

Server

Colorado Golf Club
03.2022 - 08.2023
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Resolved customer concerns and handled requests with utmost professionalism.
  • Communicated with other servers to facilitate guest service and task completion.
  • Memorized menu additions, changes and limited offerings.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Followed safety, sanitization and food handling guidelines.
  • Provided the extra steps to ensure that guests felt taken care of and respected while they dined.
  • Took leadership responsibilities while managers were not around.
  • Handled a room full of guests while working with one server on multiple occasions
  • Swept floors and reset tables after guests to prepare for new patrons.

Education

Bachelor of Arts (B.A.) - Communications

Metropolitan State University of Denver
05.2026

Skills

  • Strong interpersonal skills
  • Efficient order processing
  • Maintains composure under pressure
  • Proactive team member engagement
  • Dependable performance
  • POS operation
  • Constructive communication
  • Hospitality and accommodation
  • Strong work ethic

LANGUAGE

Spanish
Conversational

Certification

  • First Aid/CPR Certified

Timeline

Server

Cherry Hills Country Club
08.2024 - Current

Operations

Lifetime
08.2023 - Current

Server

Colorado Golf Club
03.2022 - 08.2023

Bachelor of Arts (B.A.) - Communications

Metropolitan State University of Denver

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OLIVIA J. SCHULTZ