Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Olivia Donn

Elizabeth

Summary

Dedicated hospitality professional with extensive experience in customer service, event coordination, and food & beverage operations. Adept at multitasking in fast-paced environments while delivering exceptional guest experiences. Skilled in sales, problem resolution, and team collaboration. Seeking opportunities in the hospitality industry to leverage expertise in event management and customer engagement.

Overview

5
5
years of professional experience

Work History

Bartender / Server / Event Staff Member

Arcis Golf
Parker
05.2022 - 08.2024
  • Delivered outstanding service, fostering positive guest relationships and repeat business.
  • Upsold high-margin menu items, enhancing overall sales performance.
  • Mixed and served a variety of cocktails, ensuring quality and consistency in every drink.
  • Maintained an organized and well-stocked bar, managing inventory and reducing waste.
  • Assisted in event setup, execution, and post-event clean-up for gatherings exceeding 100 guests.
  • Ensured compliance with alcohol service regulations, checking IDs and monitoring guest consumption.
  • Maintained safety and security standards to ensure smooth event operations.
  • Addressed customer inquiries, providing recommendations and solutions for dietary concerns.
  • Utilized excellent communication and teamwork skills to facilitate seamless service.

Server / Dishwasher / Prep Cook

Sawmill Bar and Grill
Elizabeth
03.2021 - 08.2021
  • Cultivated relationships with guests to promote a welcoming dining environment.
  • Processed orders using the POS system, managed billing, and handled customer inquiries.
  • Maintained restaurant cleanliness by resetting tables and assisting with kitchen prep.
  • Handled customer complaints with professionalism, ensuring positive guest experiences.
  • Monitored alcohol service to promote responsible consumption.

Host / To-Go Host

Red Robin
Parker
11.2019 - 09.2020
  • Managed reservations and walk-ins efficiently to prevent overbooking and minimize wait times.
  • Processed takeout orders via phone and in person, ensuring order accuracy and timely service.
  • Assisted in training new hosts on customer service protocols and restaurant policies.
  • Maintained an organized and welcoming front-of-house environment.

Education

Bachelor of Science - Hospitality And Event Management

Colorado State University
Fort Collins, CO
05.2025

Skills

  • Event Planning & Preparation
  • Customer Service & Satisfaction
  • Sales & Upselling Techniques
  • Fast-Paced Environment Adaptability
  • Team Collaboration & Leadership
  • Problem-Solving & Conflict Resolution
  • POS System Proficiency
  • Organizational & Time Management

Additional Information

  • ServSafe Certified
  • TIPS Certified
  • Proficient in Microsoft Office Suite & POS Systems
  • Passionate about creating memorable guest experiences and event execution

Timeline

Bartender / Server / Event Staff Member

Arcis Golf
05.2022 - 08.2024

Server / Dishwasher / Prep Cook

Sawmill Bar and Grill
03.2021 - 08.2021

Host / To-Go Host

Red Robin
11.2019 - 09.2020

Bachelor of Science - Hospitality And Event Management

Colorado State University

Similar Profiles

CREATE PROFILE
Olivia Donn