Olga Daniela Rodriguez Agudelo
Degree In Modern Languages
Medellin
Summary
Dynamic educator and customer service specialist with proven expertise in language instruction and CRM, honed at AMERICAN SCHOOL WAY and Teleperformance-Doordash. Excelled in fostering cross-cultural communication and collaborative teamwork, significantly enhancing learning and customer satisfaction. Holds b2 certifications in English and French, demonstrating high-level language proficiency and computer skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Foreign Languages Teacher
AMERICAN SCHOOL WAY
03.2022 - Current
- Designed task-oriented activities and games to facilitate better language acquisition. (English and French)
- Utilized authentic foreign language materials for context-based instruction, enhancing cultural understanding among students.
- Provided constructive feedback on assignments, fostering growth in students'' language skills.
- Determined learning needs and styles of students to target lesson plans.
Customer Service Agent
Teleperformance- Doordash
12.2020 - 12.2021
- I assisted a large volume of drivers, customers, and restaurant managers daily, maintaining a positive attitude and focusing on resolving food delivery issues.
- I served as a communication channel between drivers and customers, handling logistical matters related to deliveries such as addresses, purchase orders, delivery times, payments, and providing technical support for the app.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
BA in Modern Languages - Bachelor's Degree in Modern Languages
Universidad De Caldas
Manizales, Colombia 05.2001 -
Skills
Language proficiency
Online teaching
Call center, customer service experience
Computer proficiency
Customer relationship management (CRM)
Collaborative teamwork
Cross-cultural communication
Call management
Fitness, literature, and music
Fitness allows me to stay active and healthy, whether through workouts, sports, or outdoor activities. Literature lets me explore different worlds, ideas, and perspectives through books, while music is a way for me to relax and express myself, whether by listening or playing instruments.
Timeline
Foreign Languages Teacher
AMERICAN SCHOOL WAY
03.2022 - Current
Customer Service Agent
Teleperformance- Doordash
12.2020 - 12.2021
BA in Modern Languages - Bachelor's Degree in Modern Languages
Universidad De Caldas
05.2001 -
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