Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Olga  Lopez

Olga Lopez

Bogota

Summary

Business Administrator with a master's degree in international business, bilingual English and Spanish with more than 5 years of experience in customer service, sales, customer approach, product presentation, benefits, negotiation, account management, CRM, Salesforce management, Excel, relationship with customers and suppliers, and data analysis. I have a good ability to work in teams, an excellent work ethic, responsible and organized. Furthermore, I have work remotely for more than 3 years.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Corporate Development Analyst

AEVCOR
11.2022 - Current

M&A strategy, funnel activities and building an ecosystem of financial software and services businesses.

Duties include building a funnel of potencial acquisitions, sourcing the contact details for the management teams of those potencial acquisitions, and mantaining the accuracy of Aevcor's CRM.


Lifecycle Program Manager

Teleperformance - CISCO
12.2020 - 07.2022
  • Managing accounts to achieve goals per month.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Manage over 30 Accounts per month accomplishing metrics and objectives per month.

Sales Management Assistant

ARTBELL LTDA
07.2013 - 02.2017
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Sales increased by 5% thanks to good inventory management that allowed greater product turnover.

Administrative Assistant Manager

Ferreteria L. Lopez
10.2011 - 11.2012
  • Monitored office supplies to order and replenish stock when necessary.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Good reception and result with customer service, achieving and increase and retention of customers up to 5%.
  • Managed executive calendars to strategically coordinate meetings and appointments

Education

MBA - International Business Administration

NOVA SOUTHEASTERN UNIVERSITY
Miami Florida
07.2011

Bachelor of Business Administration - Business Administration

Universidad De La Sabana
Chia Cundianamarca
07.2006

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Excellent work ethic
  • Active Listening
  • Microsoft Office
  • Responsible
  • Customer Account Management
  • Understanding Customer Needs
  • Organizing and Categorizing

Languages

Spanish
Native language
English
Advanced
C1

Certification

  • Certified HubSpot - Digital Marketing.
  • Certified HubSpot - Inbound Marketing
  • Certified - EF SET English Certificate C2 PROFICIENT
  • Near Hire Training - Legal Soft Solutions
  • LinkedIn -Excel Essential Training (Microsoft 365)

Timeline

Corporate Development Analyst

AEVCOR
11.2022 - Current

Lifecycle Program Manager

Teleperformance - CISCO
12.2020 - 07.2022

Sales Management Assistant

ARTBELL LTDA
07.2013 - 02.2017

Administrative Assistant Manager

Ferreteria L. Lopez
10.2011 - 11.2012

MBA - International Business Administration

NOVA SOUTHEASTERN UNIVERSITY

Bachelor of Business Administration - Business Administration

Universidad De La Sabana
Olga Lopez