Okello Akuai
Denver
Summary
Adept at streamlining claims processes, I enhanced efficiency at Columbine Health Plan by implementing effective practices and fostering team collaboration. My background in customer communication and claims auditing, coupled with a knack for relationship building, has consistently driven improvements and customer satisfaction across roles.
Overview
4
4
years of professional experience
Work History
Claims Administrator
David McRenolds
06.2023 - 02.2024
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Front Crew Member
Chick-fil-A
04.2022 - 02.2023
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Maintained high standards of food safety and cleanliness, ensuring compliance with company policies and local regulations.
- Developed strong rapport with regular customers, fostering loyalty and repeat business through personalized service experiences.
- Mentored junior staff members on best practices for customer interactions, promoting a culture of excellent service within the team.
- Assisted in inventory management, helping to reduce waste and maintain optimal stock levels for smooth operations.
- Consistently adhered to uniform standards and personal hygiene guidelines, presenting a professional image to customers at all times.
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Promoted seasonal promotions and limited-time offers, driving additional sales revenue for the business.
- Streamlined order processing for increased efficiency through accurate communication with kitchen staff.
Morning Crew Worker
Mcdonalds, PDI FOODS
05.2020 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Highschool Degree - Business
West Early College
Denver, CO06.2023
Skills
- Claims auditing
- Customer communication
- Claims processing
- Microsoft office
- Confidentiality
- Attention to detail
- Team collaboration
- Active listening
- Relationship building
- Phone and email etiquette
Timeline
Claims Administrator
David McRenolds
06.2023 - 02.2024
Front Crew Member
Chick-fil-A
04.2022 - 02.2023
Morning Crew Worker
Mcdonalds, PDI FOODS
05.2020 - 10.2022
Highschool Degree - Business
West Early College
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