Okalani Namu Weusi
aurora
Summary
Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in conflict resolution and customer retention. Skilled in billing adjustments and data entry, I effectively enhanced customer satisfaction and loyalty through strategic solutions and empathetic communication. Passionate about delivering exceptional service and fostering positive client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CSR /Self Storage Manager
Uhaul Moving And Storage
Aurora
04.2024 - 03.2025
- Developed strategies to improve quality of customer service.
- Provided customer service support to customers over the phone and by email.
- Strengthened customer retention by offering discount options.
- Assisted customers with product selection based on their needs and preferences.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Medical Billing and Collections Specialist
1st credit of America LLC
Denver
02.2016 - 01.2020
- Resolved billing discrepancies with insurance companies and patients.
- Protected medical office operations and integrity by keeping patient information confidential.
- Collected, posted and managed patient account payments.
- Processed credit card payments from patients for medical services rendered.
Home Health Aide
Temps Inc
Aurora
02.2009 - 01.2013
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Recognized emergency situations and implemented appropriate procedures.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Planned, prepared or served meals to patients according to prescribed diets.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Medical Assistant
VA Hospital 1055 Clermont st
Denver
08.2003 - 06.2008
Education
Medical Assistant Certified \ Phlebotomy - Medical Terminology - Anatomy - Physiology
Parks College
Aurora, CO01-2003
Some College (No Degree) - Political Science / Business Managment
Metropolitan State University of Denver
Denver, CO08-1999
Skills
- Customer service
- Billing adjustments
- Conflict resolution
- Customer retention
- Sales strategies
- Data entry
Affiliations
- workout on the regular,
- practice nutritional eating habits,
- Hiking
- & doing puzzles
Certification
- Propane certified
- First aid certified
- Qmap certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
CSR /Self Storage Manager
Uhaul Moving And Storage
04.2024 - 03.2025
Medical Billing and Collections Specialist
1st credit of America LLC
02.2016 - 01.2020
Home Health Aide
Temps Inc
02.2009 - 01.2013
Medical Assistant
VA Hospital 1055 Clermont st
08.2003 - 06.2008
Medical Assistant Certified \ Phlebotomy - Medical Terminology - Anatomy - Physiology
Parks College
Some College (No Degree) - Political Science / Business Managment
Metropolitan State University of Denver
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