Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ohemaa Kyei-Mensah

Commerce City

Summary

Dedicated student with leadership experience, focused on enhancing customer satisfaction in fast-paced environments. Successfully facilitated smooth operations by efficiently managing orders, resolving issues, and fostering teamwork, ensuring an enjoyable dining experience for all guests.

Overview

7
7
years of professional experience

Work History

Front of House Employee

Chick-fil-A
Thornton
05.2026 - Current
  • Welcomed guests and ensured a positive dining experience.
  • Managed customer orders and processed payments efficiently.
  • Assisted team members during peak hours to enhance service speed.
  • Communicated menu offerings and answered customer inquiries effectively.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Performed opening and closing duties such as counting money and organizing supplies.

Cheif Ambassador Council

Achimota Senior High School
Accra
01.2024 - 01.2025
  • Led teams, resolved issues, and communicated with students and staff.
  • Represented the school outside of the school.

Volunteer - Educational

Self-employeed
Accra
01.2019 - 01.2025
  • Volunteer: Managed library operations at Pom-Pom Library. and Agorgbeda Basic School.

Literacy Project, Agorgbeda Basic School.

  • Organized book drives to promote reading among children.
  • Organized book drives, and encouraged children to read.

Collaborated with the school community to collect 600 books.

  • Pom-Pom Library
  • Provided support in Volta Region, Ghana for educational initiatives.
  • Distributed feminine hygiene sanitary pads to enhance students' health and school attendance.
  • Facilitated initiatives to promote girls' education and raise awareness on menstrual health.

Education

High School Diploma -

Prairie View High School
Henderson, CO
06-2026

High School Diploma -

Achimota Senior High School
Accra, Ghana
09-2025

High School Diploma -

Ghana International School
Accra, Ghana
04-2022

Bachelor of Science - Cyber Security

University of Colorado Denver
Aurora, CO
06-2026

Skills

  • Customer service tools
  • Guest engagement strategies
  • In-person communication
  • Customer service
  • Conflict resolution
  • Shift scheduling
  • Event setup

References

References available upon request.

Languages

English
Native/ Bilingual
Akan
Native/ Bilingual

Timeline

Front of House Employee

Chick-fil-A
05.2026 - Current

Cheif Ambassador Council

Achimota Senior High School
01.2024 - 01.2025

Volunteer - Educational

Self-employeed
01.2019 - 01.2025

High School Diploma -

Prairie View High School

High School Diploma -

Achimota Senior High School

High School Diploma -

Ghana International School

Bachelor of Science - Cyber Security

University of Colorado Denver
Ohemaa Kyei-Mensah